Our Philosophy

To coin an old phrase, at Great Atlantic Hot Tubs, Pools & Saunas, the “Customer is King”. Truly. We’re not just saying that. Why? Because we are committed and determined to ensure that every encounter and experience you have with us leaves a lasting positive memory. We are always here for you and if you have a question or concern, we’re here. If you need service on a Great Atlantic Spas, Pools & Patio product, we’re on it. If, in the moment we don’t have the answer or the solution, we’ll get it and in the most timely manner possible.

From our service delivery staff to the staff at each of our store locations, to the owners of Great Atlantic – we’re committed to ensuring that your shopping experience and beyond is met with professionalism and a “can do” service-attitude. We promise a smooth and pleasant purchase and installation experience – regardless of whether you are purchasing a spa, a pool, sauna, fireplace and hearth or patio collection.

We operate from the perspective of what it is like to be a customer. After all, we’re customers too and know what it is like to make this kind of a purchase. It is a top priority that you have a good experience before, during, after. “Customers for Life” is not just a slogan at Great Atlantic. We mean it.

Thus, we go out of our way to make sure to fit you with just the right relaxation product based on your needs, lifestyle and budget. This doesn’t happen by making assumptions about what you want. We first find out about what you are looking for and how you’d like to use our products to improve your life. Ours is a “Custom-Fit” approach and in our 35+ years of business, we’ve fine-tuned our offerings, partnering with the very best vendors in each of our product categories. Doing this has allowed us to bring you the best the market has to offer.

Since we’re consumers of our relaxation products too, we know the power they have to transform your life and make each day a better day. And…that’s what makes each day better for us at Great Atlantic, because – your relaxation is truly our passion.