JOB DESCRIPTION

Position Overview

The customer service representative will help maintain and develop the most important relationships we have, our customers! The CSR will be responsible for ensuring the customer receives the very best possible hot tub ownership experience. They will be in contact with our customers before, during, and after their sale to provide valuable information to the sales, service, and delivery teams so we can provide the best service possible. They will be able to let each team know of action items needed to fulfill our commitments to the customer.

Essential Duties and Responsibilities

• Customer communication including updating customers on delivery timelines, manufacturer delays, and any questions customers have regarding their hot tub, swim spa, or sauna delivery
• Schedule deliveries, valets, and/or service calls
• Follow-up with customers after delivery to ensure they had a good experience and schedule new customer orientation
• Send out new customer packages
• Register customer warranties on all products
• Update customers in Active Campaign
• Update leads in SalesForce
• Other responsibilities and special projects as needed

Skills Required

• 5+ Years’ experience in customer service
• Microsoft Office
• Excellent communication and problem-resolution skills
• Comfortable with time management
• Active Listening
• Emotional Intelligence
• Goal Orientated
• Team Orientated
• Effective Writing, Reading and Speaking
• Proficiency in excel
• Dispatching experience a plus

Work Environment

Remote Work: No

Job Type: Full Time

Salary: $14.00/hour – $20.00/hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off (sick & vacation)

Schedule:

• Monday to Friday 8:00 AM to 4:30 PM

Supplemental Pay Types:

• Commission
• Overtime

Work Location: Central Dr Virginia Beach, VA

Position Overview

Great Atlantic Hot Tubs, Swim Spas & Saunas needs a full-time person for local hot tub, swim spa, and sauna deliveries and set up at customer locations throughout Hampton Roads.

Essential Duties and Responsibilities

• Delivers such items as hot tubs, swim spas, and saunas to customer’s home or place of business.
• Sets up or install the product in the customer’s home.
• Provides customers with oral and written information on operating and maintaining the product.
• Informs customers of products and services available through Great Atlantic to maintain and/or enhance the enjoyment of products purchased.
• Solicits and records customer feedback on satisfaction with service performed.
• Collects or picks up empty containers or rejected or unsold merchandise.
• Loads and unloads trucks.
• Obtains customer signature on receipt for pickup or delivery.
• Keeps inside and outside of the delivery vehicles clean and neat.
• Moves products into and out of the showroom as needed. Stocks warehouse and store shelves with products.
• Performs routine maintenance on the delivery vehicles (i.e. checks oil and tires, etc.) and notifies supervisor when service or maintenance on a vehicle is needed.

Physical Demands

• Must be able to lift 100+ pounds.

Work Environment

This position is required to work in outdoor weather conditions.

Remote Work: No

Job Type: Full or Part Time

Salary: $18.00/hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off (sick & vacation)

Schedule:

• Monday to Friday 8:00 AM to 4:30 PM with occasional weekends (1-2 times per year)

Supplemental Pay Types:

• Commission
• Overtime

License/Certification:

• Valid driver’s license with a good driving record
• Experience driving large trucks

Work Location: multiple locations

Position Overview

Performs routine maintenance and repairs on portable spa and pool equipment at customer’s residence or business location and collects money from the customer if needed per service ticket. Completes and submits paperwork on service work performed to Service Coordinator.

Essential Duties and Responsibilities

• Collects information from customers and observes the spa in operation to locate causes of trouble.
• Dismantles spa to gain access to and remove defective parts.
• Examines the form and texture of parts to detect imperfections or changes which may be creating performance problems.
• Adjusts, repairs, replaces, or cleans defective parts.
• Provides the customer with information on the nature of the service required and how to avoid future problems, as appropriate.
• Informs customers of products and services available through Great Atlantic to maintain and/or enhance the enjoyment of their spa.
• Completes paperwork on service performed, including noting when service performed is covered under warranty.
• Obtains customer’s signature if the customer is available and collects money from the customer for service performed if no credit card is on file.
• Solicits feedback from customers on level of satisfaction with service performed.
• Keeps service delivery vehicle stocked with tools needed to perform service and most frequently needed parts.
• Initiates purchase orders for parts by advising the service coordinator when parts are low.
• Keeps inside and outside of service vehicle neat and clean.
• Completes maintenance records and performs routine maintenance on service vehicle (i.e. check oil and tires, etc.) and notifies supervisor when service or maintenance on the vehicle is needed.
• Keeps customers informed of changes to the schedule of service visits. 
• Ex: if you are unable to keep the scheduled visit due to time constraints
• Ex: Unable to perform service during the specified time.
• Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

Program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of Great Atlantic.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Some exposure to computers is needed to work with Microsoft Outlook for internal company communications and to use the Watkins Hot Spring Spa diagnostic computer program as well as the main POS program.

Certificates, Licenses, Registrations

Must have a valid driver’s license and a good driving record.

Other Skills and Abilities

Mechanical skills to include electronics and plumbing, as the position involves working with such parts as pumps, filters, and thermostats.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must lift and/or move up to 75 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is required to work in outdoor weather conditions.

The Service Technician is exposed to the risk of electrical shock and toxic chemicals.

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off (sick & vacation)

Schedule:

• Monday to Friday 8:00 AM to 4:30 PM

Supplemental Pay Types:

• Commission
• Overtime

License/Certification:

• Driver’s License (Required)

Work Location: multiple locations

Position Overview

As a Valet Service Associate, you’ll travel to customers’ homes to help keep their hots tubs clean and in safe, ready to use condition. In addition, you’ll often investigate and communicate potential issues with the customer and help them better understand how to maintain their tub to ensure they have the best ownership experience possible!

Essential Duties and Responsibilities

• Testing and balancing hot tub water to determine the chemical balance and sanitizer levels, test the performance of ozone systems, and investigate minor mechanical issues
• Cleaning and maintaining hot tubs
• Installing minor accessories like hot tub covers and lifters
• Assist customers by determining the root cause of problems related to water chemistry and other hot tub operational issues
• Working directly with customers to include contacting them prior to arriving on-site, discussing issues and finding while on site, educating them on maintaining and operating their hot tub and suggesting products that will provide solutions and make their ownership experience even better
• Complete paperwork on customer home visits and then enter the data into the company database. You will need to be able to communicate accurate information to the valet coordinator, other colleagues, and the customer.
• Keep your service vehicle clean and well-stocked and inform the supervisor if maintenance is required
• Other responsibilities as needed

Qualifications

• Ability to frequently lift 25+ pounds
• Occasionally lift up to 100+ pounds
• 1-2 years’ experience in customer service preferred
• Working knowledge of water chemistry is a plus not required
• Previous experience in the pool/hot tub industry is a plus but not required

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off (sick & vacation)

Schedule:

• Monday to Friday 8:00 AM to 4:30 PM

Supplemental Pay Types:

• Commission
• Overtime

License/Certification:

• Driver’s License (Required)

Work Location: multiple locations

Position Overview

At Great Atlantic Hot Tubs, Swim Spas, and Saunas, we sell hot tubs, swim spas, and saunas but what we really sell is wellness. We sell a well-rested night’s sleep, relief from muscle pain and strain, meaningful conversations with loved ones, and 20 minutes of pure calmness every single day. We sell complete wellness for the mind, spirit, and body. Does this sound exciting to you? Do you want to join a team of successful sales professionals? Are you interested in working for a successful company that has been in business for over 40 years? If yes, then we want you to help us grow!

Great Atlantic was the first hot tub retailer on the East Coast when we opened in 1978. We have succeeded in business because we know the wellness business, love how our products can help people live better lives, and love the customers we get to interact with daily. With us, you will have the opportunity to build a satisfying and financially rewarding career.

We are looking for a full-time sales professional who wants to sell the best products, is driven to earn, and will share the same work ethic and passion for wellness and relaxation that we do. Do you love to sell and connect with people? Would you like to be in control of how much you make? Does the prospect of selling quality products that make people happy and feel better appeal to you? If yes, we’d love to talk with you! Please include a resume.

Essential Duties and Responsibilities

• Selling hot tubs, swim spas, saunas, accessories, and other products primarily in our Outer Banks showroom, at customers’ homes, online, via phone, e-mail, text, and/or at off-site events.
• Maintaining and growing your relationships with our customer base to generate additional business and referrals.
• Taking advantage of every opportunity and tool available to you to achieve company sales and revenue goals as well as to improve your personal performance.
• Attend training provided in all major product categories and our selling process.
• Other responsibilities as needed.

• 2-3 years of successful sales experience selling large ticket items, preferably in a retail sales environment but will train the right candidate so we encourage anyone to apply!
• Ability to build rapport with anyone through your confident, friendly, and outgoing personality
• Good verbal, listening, and written communication skills
• Attention to detail
• Good at organizing your time and using a system to track, document, and follow through with items on your to-do list
• Self-starting, outcome-focused, and driven to succeed.
• Persistent
• Comfortable with technology
• Motivated by the opportunity to earn a high income and willing to work for it
• Can think creatively to find new ways to engage with customers and leads to communicate the benefits of our products.

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off (sick & vacation)

Schedule:

• 5 days per week 10:00 AM – 6:00 PM

Supplemental Pay Types:

• Commission
• Overtime

License/Certification:

• Driver’s License (Required)

Work Location: Virginia Beach, Outer Banks, Yorktown, or Williamsburg