Reviews - Great Atlantic Hot Tubs

Reviews

2921 Virginia Beach Blvd
Virginia Beach, VA 23452
From 210 reviews
Michael Van Haren
Michael Van Haren

Fantastic experience with Great Atlantic so far. Purchased our hot tub in May and before ordering our salesman Heath warned us that it would be months before we would receive our hot tub due to the production facility in California being …

read more
via Google
Ernie Christensen
Ernie Christensen

While I was somewhat concerned for the Spa move to a new owner and location, when the 2 gents showed, I was absolutely stunned at their ability to move and the care with which they performed the move. . . all without a single error. All …

read more
via Google
Renee Brown
Renee Brown

Removal of old spa went great just felt bad for the 2 men because it was a large tub for just 2 guys

via Google
John Joseph Ancellotti
John Joseph Ancellotti

Originally I became acquainted with Great Atlantic in 2015 when a house I purchased had a Hot Springs hot tub. Great Atlantic, in Yorktown, right off the bat was helpful in helping me understand how to maintain the hot tub.

A year later, …

read more
via Google
Joseph Carena
Joseph Carena

Grt. Atlantic handled my needs for repairing my Hot Springs tub efficiently and courteously. Trent was very thorough in explaining what was needed, and what he did to get our unit up and running.

via Google
Sheryl Jordan
Sheryl Jordan

This has been a great experience from our first contact with Kristen in sales to delivery with Nick. David the electrician, Teri in information and Diane in scheduling- they have all been true professionals. Super responsive to questions …

read more
via Google
Krystal Altman
Krystal Altman

We had a great experience with Great Atlantic. It was our first hot tub purchase and everything from buying to installing went great. Highly recommend. 👍

via Google
Dolores Fleege
Dolores Fleege

PROFESSIONAL all the way !!!

My spa was not working during the quarantine of 2020. I called 5 local repair companies and left multiple messages, with never a return call. All their answering machines said nothing about the current situation…

read more
via Google
Kirk Hibbert
Kirk Hibbert

Thanks team! You provided what I wanted when I needed it. I felt that your call back would take way too long, but you were prompt and provided the service needed. Keep up the great work!

via Google
Guy Harris
Guy Harris

I purchased our Hot Tub from Great Atlantic on May 8th . I guess because of Covid-19, we're told it will be ready sometime in July . Other than waiting 2 months for delivery, the experience has been positive. Heath has been very helpful in …

read more
via Google
Steve Wood
Steve Wood

My spa was a lifesaver. So many aches and pains when I awoke everyday. Now I start my day in the spa and I'm pain-free within 15 minutes. Before, it was noon before I stared to feel good. That said, I was very pleased with Great Atlantic …

read more
via Google
Brandan Piel
Brandan Piel

Good service and really professional. They work well with the military. If anyone is looking for a company for hot tubes definitely go talk to heath.

via Google
David Taylor
David Taylor

I worked with Rich to select our Hot Tub. After purchase, everything was great from the scheduling department to the guys that delivered the Hot Tub. Yeah, the Hot Tub is awesome as well. I recommend Great Atlantic Hot Tubs, Pools, & Saunas…

read more
via Google
Barbara McMillen
Barbara McMillen

Scott was very knowledgeable, friendly and very helpful. He is well acquainted with the OBX area and the needs for vacation rental homes. He was very accommodating to our needs and communicated with us frequently. It was a pleasure working …

read more
via Google
Gina Adrover
Gina Adrover

I had no idea how to maintain my hot tub and after spending about 30 minutes with staff on the phone, last week, my hot tub is perfect once again! The staff took time to explain everything to me, to answer all of my questions, and to fill …

read more
via Google
roy hogstedt
roy hogstedt

Todd and his team were easy to work with. He made the purchasing process clear and concise (we were moving to the OBX from California). Unfortunately we couldn't be there in person for the delivery, but Todd reassured us he would be there …

read more
via Google
Larry Pritts
Larry Pritts

Very Helpful and professional will continue to use Great Atlantic and would recommend them to anyone. They did a great job

via Google
William Rash
William Rash

I needed repairs to my 13 year old tub. The recirculating pump was replaced as well as a broken back check valve. The service specialist knew exactly what to do and had the parts on the van. The work was completed professionally and in a …

read more
via Google
ryan Hobert
ryan Hobert

Perfect service experience!

via Google
Nancy Lerf
Nancy Lerf

I had a great experience purchasing an Endless Pool from Great Atlantic Hot Tubs. Jason Strom had already contacted me by phone and invited me to the showroom. I was very impressed by his professionalism and knowledge about the Endless …

read more
via Google
Nelson Staton
Nelson Staton

Jason’s customer service was excellent during the process of purchasing my hot tub and even after the purchase is always here for our questions and any help we need so great job Jason and I look forward to my next purchase with you

via Google
Carina Phillips
Carina Phillips

Jason was fantastic! Walked in after looking down the road. Left them with a hot tub being delivered next week!

via Google
Milan Diklich
Milan Diklich

These people were great. Made this experience fun.

via Google
Gene Dettore
Gene Dettore

Folks at Great Atlantic were awesome! For once I did not have to call American Home Shield one time to get my pool pump replaced. Great Atlantic did what they were supposed to do...analyzing problem...fixing problem and when that didn't …

read more
via Google
Kris Lake
Kris Lake

Had a great experience buying a new hot tub from Great Atlantic. Jason was very knowledgeable and super friendly. He helped us find the perfect tub and was on top of everything the entire time. Shana was super friendly setting up the …

read more
via Google
Kristopher Meyerhoffer
Kristopher Meyerhoffer

There is not a better place to purchase the best hot tubs money can buy. Hands down their tubs are the best and Great Atlantic always provides excellent service. Go see Jason at the Virginia Beach store and he will help you pick out the …

read more
via Google
Jayson Stevens
Jayson Stevens

They do a super job on our hot tub on a regular basis year-round.

Very courteous and always call us the day they will arrive.

via Google
don KNAPKE
don KNAPKE

Shary was very patient with us, this was our first hot tub. She answered all our questions, sent us to Va Beach store to look at a model they didn’t have in Yorktown. She discovered that I was retired military and told me about the “…

read more
via Google
Daniel Smith
Daniel Smith

Had hot tubs for over 25yrs. Left the last one with the house. Been over 6mos since the new house and looking for the best hot tub. I went with Jason Strom at Great Atlantic, and believe I got the best hot tub out there for me. Good …

read more
via Google
Michael Garguilo
Michael Garguilo

I will recommend this company if you want a quality product and experience. Todd the Sales person was very helpful and explained all the features on several different hot tub until we picked the one we liked. The whole process was smooth …

read more
via Google
David Johnson
David Johnson

Outstanding service with outstanding products. I would definitely check with Jason ir your looking to buy. Recommend Great Atlantic for your pool and spa needs.

via Google
Joanna Johnson
Joanna Johnson

Dave is hands down the best thing about Great Atlantic, he is professional, knowledgeable, and goes out of his way to make sure the job is done correctly. The service manager, Diana, also went out of her way to make sure we were taken care …

read more
via Google
james harris
james harris

Diane and shawna are very customer focused; delivery team is efficient and courteous. thanks for the Xmas duck, shawna...looks great in the tub. happy holidays!!

via Google
Cindy Frye
Cindy Frye

The staff was friendly and knowledgeable. The delivery crew was kind, friendly and knew their stuff. In and out without issue! They were amazing!

via Google
Dave Hansen
Dave Hansen

Service supervisor Diana provided continuous oversight and Technician Dave was very competent. Good diagnosis on initial visit and persistent effort to get new pump installed and operating. Good outcome and my older spa from a defunct …

read more
via Google
Kelley Brown
Kelley Brown

Diana was so helpful in walking us through details of our spa and if it could even be serviced. Trent was very knowledgeable about what was wrong and giving us a great overview. We will be using them again for sure!

via Google
Brian weinstein
Brian weinstein

Bought a Hotspring Limelight Flair from Great Atlantic, and just had delivered. We absolutely love it. Stephen was the sales person in Virginia Beach, he was knowledgeable and professional and helped us make the right choice without …

read more
via Google
Sharron Lange
Sharron Lange

Jason was outstanding at helping us get the spa we wanted. He even worked with us on his day off. Outstanding customer service! Thanks, Great Atlantic Spa for having awesome employees.

via Google
Leonard Little
Leonard Little

From start to finish Great Atlantic exceeded my expectations with their excellent customer service! Kristen did an awesome job helping me through the entire process. Delivery went smooth today and the guys were very knowledgeable and …

read more
via Google
RuthAnn Fields
RuthAnn Fields

jason strom was so great. he explained everything to us and was really knowledgeable and patient.

via Google
karen jefferson
karen jefferson

Jason was awesome in helping us pick our new hot tub. So excited and can’t wait for it to be delivered!

via Google
Paul Boswell
Paul Boswell

If anything its all about who helps you with what you want. Shary Raske really pointed out all the thing I needed to select the right hot tub for me and my family. The delivery team called in advance to let us know they had our hot tub and …

read more
via Google
Race Roberson
Race Roberson

The staff at Great Atlantic were very responsive to our pool control panel replacement. They gave us pre-appointment and pre-installation calls. We always knew the status of repair. I would recommend them to any pool owners.

via Google
Sanchez
Sanchez

Rescheduled an appointment for me, and they performed all the work while I was at work myself. The technician called me after diagnostics, and then performed the work after quoting the price immediately. Definitely will use them again in …

read more
via Google
Beth DeSadier
Beth DeSadier

Each time a tech has had to come to my house for some repairs on my pool they have always been friendly and very patient with all my questions. They have also provided some recommendations and guidance. I am very new to having to take care …

read more
via Google
Dave Catoe
Dave Catoe

Excellent service and information from Jason and Steve. Hot Spring spas are a great product and Great Atlantic is a great company to deal with.

via Google
Anonymous
Anonymous

Wonderful service from Jason and Steve. Hot Springs is an excellent product and I have zero regrets purchasing from Great Atlantic

Sam Casteen
Sam Casteen

We had a great experience purchasing from Great Atlantic Hot Tubs, Pool’s and Sauna’s. We are a first time hot tub purchaser and Jason provided great customer service was very helpful in answering all our questions.

via Google
Jimmy Hall
Jimmy Hall

Stacey Gordon my service rep contact. She was supper helpful in setting up my service call for our Hot Tub. Highly recommend asking for her when you need service. She even offered free advice on a few things to check before making my …

read more
via Google
Salma Rodriguez
Salma Rodriguez

Great tub; great team. Albeit a few early scheduling issues but they came through.

via Google
CAROL CONAWAY
CAROL CONAWAY

Jason and Stephen were very helpful when I went in to ask about an issue I was having with my hot tub.

via Google
Michael Conn
Michael Conn

On time did a great job were very efficient

via Google
woody ball
woody ball

Excellent service and very professional.

via Google
Angela Brandal
Angela Brandal

Shari and Jason have been very helpful and knowledgeable in the purchase of our very first Hot Springs hot tub. We look forward to it’s delivery and relaxing in it!

via Google
Shane Harlacher
Shane Harlacher

Good service. Got my problem fixed quickly and efficiently.

via Google
Marty Ferenc
Marty Ferenc

They always do a great job & usually have everything possibly needed with them, which saves another trip! Has been great service

via Google
Moira JL
Moira JL

Great atlantic was referred to us through our home warranty to work on our pool pump and heater. They were extremely professional, curteouco, timely, and communicative. Highly recommend 👍

via Google
Kerry Gwinn
Kerry Gwinn

So far service has been excellent. Tub should arrive in 8 weeks

via Google
Mike Crosby
Mike Crosby

Our leak was repaired quickly. Thank you Trent for a great job!

via Google
dave moochler
dave moochler

Staff was friendly and knowledgeable, delivery went smooth.

via Google
Kent Ewing
Kent Ewing

great choices, good installation, not too good at follow up for possible additional features like the outside TV or audio system.

via Google
Shane Sugden
Shane Sugden

Jason Strom was a great sales associate at Great Atlantic. He helped us resolve our issue and made up for it with fantastic customer service.

via Google
william cotten
william cotten

Great experience, very knowledgeable. Looking forward to many years of use.

via Google
Stevens, D
Stevens, D

Absolutely, we appreciate all you do for us. We are currently in Key West and know we're in good hands with you guys

Brian Roberts
Brian Roberts

Incredibly competent and nice people. Harry, Ray and Dave are excellent and Stephen and Diana couldn't be more professional or helpful.

Response from business owner

Thank you Brian for the kinds works. We are so proud our team. Keep on soaking !

via Google
R W
R W

Top notch across the board! Starting with Kristen, what a pro...she represents the sales team EPIC-ally! Delivery was tee-d up perfectly by Shawna, and both Harry and Ray did a superb job getting the tub off the truck and placed/connected. …

read more
Response from business owner

Thanks Robert ! It is truly a team effort at Great Atlantic and we area so happy you are a new customer relaxing in your new Hot Spring Spa.

via Google
omar khalid
omar khalid

Outstanding service by Maria, it is so rare to find a good employees who goes beyond their ways to help out customers to find the best products for them. Maria at Great Atlantic Hot Tubs did an excellent job helping me out, her personality …

read more
via Google
Joseph Esposito
Joseph Esposito

I had a great experience with Great Atlantic. Dave was awesome to work with. He was very helpful and informative throughout the whole process. Additionally, Harry and Ray did a great job with the installation.

Response from business owner

Thanks Joseph. We appreciate the kind words about our amazing team members.

via Google
Kenny Sause
Kenny Sause

Great Atlantic is the best place to go for any hot tub needs. The staff is very helpful and knowledgeable. Maria is always eager to lend a hand with my spa care and goes above and beyond to get my spa where it need to be! Thank you!

Response from business owner

Thank you Kenny. Our water lab crew is the best because of customers like you. They only want the best results for your hot tub water care.

via Google
Sonny Marini
Sonny Marini

Did a good job moving my hot tub so I could replace a paved deck. Easy to schedule and arrived as scheduled. Moved it out and back with no issues.

via Google
Thomas Gillikin
Thomas Gillikin

Excellent service. Please post Merchandise prices on the shelf.

via Google
Eric J
Eric J

Very well , on time and professional really great service

Bill Hern
Bill Hern

The representative was on-time,efficient and thorough. We're very pleased.

via Google
Salvadore Costa
Salvadore Costa

Technician arrived on time, did a thorough check of the hot tub, wiped it down, balanced the water and cleaned the cover. Showed me how to maintain the tub and treated me like a valued customer. I highly recommend Great Atlantic Hot Tubs …

read more
Response from business owner

Customer love our valet techs. We do the cleaning, you do the relaxing. Thanks !

via Google
Holly Lisi
Holly Lisi

Jason- excellent to talk to! He was helpful and took his time explaining everything to us! He was not pushy. We went back twice and purchased from him! AND a SHOUT OUT to Harry and RAY- EXCELLENT JOB ON THE DELIVERY. Those are two hard …

read more
Response from business owner

Thank you Holly ! Jason is a great sales team member for Great Atlantic. Customers are asking for him by name.

via Google
Rico Martinez
Rico Martinez

Maria was very knowledgeable and helpful. Great experience would definitely recommend.

via Google
William Lipsett
William Lipsett

Had to get the biggest SPA and had to have it delivered in the middle of a backyard renovation. The company went above and beyond to meet my needs. Install was precise, meaning within inches of pillars and overhead lighting. Outstanding …

read more
Response from business owner

Thanks William. We pre-site our customer's locations to make certain we deliver your new hot tub right the first time.

via Google
Terry Kristin
Terry Kristin

Bought my first salt water hot tub for my birthday this year! Great customer service. I brought a sample of water in to make sure it was good. Responsive to my questions and always checking in with me to make sure I am enjoying my spa. Love…

read more
via Google
R Dymond
R Dymond

My experience with Great Atlantic has been awesome. From purchasing the spa to delivery and installation to questions after set up, they have been extremely helpful, professional, and a pleasure to work with. I highly recommend them if you’…

read more
via Google
James Scott
James Scott

Wonderful service & we love our hot tub. Great delivery team. 5 stars.

via Google
Renee Wente
Renee Wente

We enjoyed working with Stephen he was knowledgeable and saw the entire process through to delivery. Ready to enjoy our new hot tub!

via Google
Cheri Baird
Cheri Baird

We've had our Sovereign tub for 5 months. The ACE System is very low maintenance and the folks at Great Atlantic are extremely helpful, especially Steve, as this is our first hot tub and, of course, we have questions.

via Google
Rob Helgeson
Rob Helgeson

We have purchased two hot tubs from here, the first one is still going strong at our old house. The new one we purchased recently has been awesome, Stephen was a great help when it came to fitting our needs vs. our wants. The service team …

read more
via Google
Bobby Vest
Bobby Vest

My sister bought her first hot tub at Great Atlantic 15 years ago and resently replaced it with another one from GA. After doing some research I decided the GA was THE place for me to buy a hot tub. Everyone was I dealt with through the …

read more
via Google
Michael Katherine
Michael Katherine

Sandy was an amazing sales person who was extremely helpful an has often calls to check up on us. The hot tub is amazing and we use it frequently, especially after I had major back surgery, the hot tub is one of the best investments we made…

read more
via Google
Nancy Parker
Nancy Parker

My entire experience was outstanding! My salesperson Stephen set me up with the perfect hot tub and shared the pros and cons of saltwater vs. regular and got the tub I wanted for a fair price. Shawna worked with my schedule to make sure the…

read more
via Google
Kay Loebel
Kay Loebel

This company is the best. Stephen helped me choose the best spa for my needs, and was very responsive to all my follow up questions on the WiFi set up. Shawna the delivery coordinator was awesome to work with. The delivery crew were …

read more
via Google
Jeff B
Jeff B

I bought a 2-person sauna from Great Atlantic and couldn't have been happier with the entire staff and process. Thanks for the great customer service!

via Google
Claudia Croneberger
Claudia Croneberger

Best purchase we have ever made! Most relaxing experience. Besides an excellent product, the customer service at Great Atlantic is also excellent.

via Google
Gregory B
Gregory B

I purchased my hot tub from Great Atlantic and so far the experience has been great. The technicians and delivery were very professional and informative. I will continue to use Great Atlantic to maintain my hot tub and recommend them to …

read more
via Google
Kay Loebel
Kay Loebel

I highly recommend Great Atlantic Hot Tubs, Pools & Saunas of Virginia Beach. I called them to help me set up my hot tub for the first time by myself, and provide me instructions on how to maintain it. Erika was awesome, she typed up all …

read more
via Google
Anthony Suchy
Anthony Suchy

My wife and I purchased our hot tub from Great Atlantic in 2006. It was a very positive experience. We had our first water leak in the hot tub in 2017. The water leak was an easy prompt fix by Great Atlantic. The technician, Dave, was …

read more
via Google
Andy Harrs
Andy Harrs

Purchased my second Hot Spring Spa recently, a Grande NXT from James in the Virginia Beach store who worked with me around special delivery and install needs.. Love the tub, especially the salt water feature and the remote. Looking forward …

read more
via Google
Vergil Wilson
Vergil Wilson

Everyone was so kind and courteous; the sales person (Sandie Hill), the two delivery men. The delivery men gave me information about my spa that I was not aware of. I had own a spa before and things change. They were all helpful at Great …

read more
via Google
DeAnna Workman
DeAnna Workman

Stopped in this place to look at options and possibly purchase something small. My husband and I were impressed with the level of knowledge the floor salesman had. He told us all about the differences between hot tub systems, how they work…

read more
via Google
Steve Tyler
Steve Tyler

I purchased a hot tub from Great Atlantic Hot Tubs and I couldn't be happier. Sandy Hill the representative was extremely knowledgeable and helpful. And the delivery we perfect thanks to Akil Ellis and Mike Williams. Thank you for the …

read more
via Google
Susan McBride
Susan McBride

Just purchased a new Hot springs Hot tub from Great Atlantic and my installer was fantastic! His name was Mike. Mike was professional and made sure I could run both the tub and blue tooth before he left. He got it done in a timely manner …

read more
via Google
james Andreano
james Andreano

I have purchase two Hot Springs hot tubs from Great Atlantic since 2003. Both tubs have been fantastic and when my first tub required service the Great Atlantic service team quickly resolved the issue. They seem to actually care about their…

read more
via Google
Keoni Mendenhall
Keoni Mendenhall

Since there is no 4.5 stars we gave it a 5. As an anniversary gift to ourselves we purchased a hot tub through Great Atlantic. The sales person we worked with was VERY informative and well educated in all their products details. There was …

read more
via Google
Ed Connors
Ed Connors

We had a leak in our Hot Spring spa, which we purchased several years ago from Great Atlantic. The service technician, David Frezell, visited and diagnosed the problem quickly as a faulty jet pump. When the part arrived from the …

read more
via Google

1900 George Washington Memorial Hwy
Yorktown, VA 23693
From 93 reviews
John Joseph Ancellotti
John Joseph Ancellotti

Originally I became acquainted with Great Atlantic in 2015 when a house I purchased had a Hot Springs hot tub. Great Atlantic, in Yorktown, right off the bat was helpful in helping me understand how to maintain the hot tub.

A year later, …

read more
via Google
Miles Hickman Jr.
Miles Hickman Jr.

Very helpful and friendly.

via Google
Martha Arnold
Martha Arnold

Great Customer Service! Delivery Service was quick and efficient. Very happy with hot tub and service.

via Google
Sheryl Jordan
Sheryl Jordan

Recently had our first service call for our hot tub. Called and received an appointment the following workday. Nick and Trent called ahead, and then arrived at the appointed time and got everything done in less than an hour. Super friendly…

read more
via Google
Marion Mills
Marion Mills

Please wear a mask when serving customers. Your rating would be 5 star if you had. Very knowledgeable and helpful otherwise.

via Google
Brock Pettaway
Brock Pettaway

First of all Kristen is an awesome saleswoman! Second Great Atlantic Hot Tubs ,Pools & Saunas has a great selection of products to choose from, Now back to Kristen she helped me in every way , she taught me the differences in their products…

read more
via Google
Cornelius Smith
Cornelius Smith

A lot of fun during purchase. Ms. Cooper knew her stuff. I got my hand wet feeling the jets.

via Google
william s
william s

My wife and I had the most rewarding experience with Kristen and Diane buying our hot tub. Both ladies were extremely helpful in picking out, delivering, and setting up our hot tub. Thanks to Kristen, we were able to get our hot tub with no…

read more
via Google
Ken Foley
Ken Foley

Was able to purchase the filters and chemicals that I needed and service my hot tub the same day.

via Google
Dana Wilson
Dana Wilson

We had a great experience with Great Atlantic Pools and Spas. Kristen did a great job helping us to pick out the perfect spa for our family. Nick and Bryan delivered our spa with the utmost of care,set everything up, and explained how to …

read more
via Google
Kimberly Reuter
Kimberly Reuter

My entire purchase was done remotely. These types of transactions can be tricky, especially buying a high dollar item. I was also a new hot tub owner, I had never owned on before, so support was going to be important. Shary is a gem. Not …

read more
via Google
tom piperata
tom piperata

Kristen was very knowledgeable about our hot tub and the chemicals needed to get the water balanced. She is always a pleasure to talk to.

via Google
Lehan Crane
Lehan Crane

They always give great customer service and try to go the extra mile!

via Google
Dave Harlan
Dave Harlan

Excellent showroom service and product offering. When I had questions about the difference between tub models, Shary offered me a test dip by providing a new swim trunk (which was mine to keep at no cost or obligation). That very much …

read more
via Google
Joanna Johnson
Joanna Johnson

Jason Strom was professional and knowledgeable, a great help in assisting us in our selection of a new hot tub. An overall pleasant experience purchasing our new Sovereign!

via Google
danno1981
danno1981

This recent purchase of the HotSprings Envoy Hot Tub, with a salt system, is a continuation of our belief in that HotSprings makes a great hot tub and one that lasts. We have used our others in a less favorable climate and season round, and…

read more
via Google
Bill Fitzgerald
Bill Fitzgerald

wonderful

great folks to work with

via Google
Mind Games Magic
Mind Games Magic

Great service and selection!

via Google
Mark Nelson
Mark Nelson

I check in for a monthly water check. Keeps me on top of the water maintenance for the jucuzzi

via Google
Myron Schanck
Myron Schanck

The best place to get your hot tub and all your supplies too!

via Google
David Cheslak
David Cheslak

No pressure. Outstanding knowledge. Reasonable price. Delivery took a lot longer than we expected but the delivery and set up personnel were super.

via Google
Bubba D
Bubba D

Outstanding product and experience with the Great Atlantic team.

I purchased a Hot Springs through their Military sales program. I got a great deal on a great spa! The whole sales staff was knowledgable and very helpful from the beginning …

read more
via Google
maloofpb1
maloofpb1

I purchased a hot tub from Great Atlantic. I would do it all over again if needed. They have a great mom and pop feel and if you need anything you really feel like you are getting personalized service! The Yorktown location is convenient …

read more
Response from business owner

Thank you for the kinds words. We are very proud of our Yorktown team. They always get great comments from our customers, like yours.

via Google
Julia McTeer Ward
Julia McTeer Ward

Purchasing my hot tub from this store was a pleasant experience. Sandie was extremely knowledgeable and was able to answer all my questions and put all my fears to bed. Delivery was seamless. Harry and Ray called to let me know what time …

read more
via Google
Kim Hobert
Kim Hobert

This business really knows good customer service, they made the hot tub buying experience fantastic! We purchased the tub at the NEX, and they walked me through the process, and where to go. Sandie was always available or very quick to …

read more
via Google
Tammy C
Tammy C

Miss Sandie was wonderful helping us buy our new hot tub. We were able to use our NEX for the purchase which saved us $$. As a new tub owner she has helped us learn how to maintain our tub and we look forward to enjoying it this winter! We …

read more
via Google
Bruce Mason
Bruce Mason

Sandy is super knowledgeable and helpful. Highly recommend talking to her before making a decision about purchasing a spa.

Response from business owner

Thanks Bruce. Sandie has been "Wowing" customers with great advice for many years here at Great Atlantic. We are glad you are one of them!

via Google
Shireen Bianchi-Jones
Shireen Bianchi-Jones

Quarterly service done by Dave Ray! Very informative for us as new spa owners! Very thorough.

via Google
Bert Plemmons
Bert Plemmons

We purchased an Envoy and it has performed beautifully for over six months so far with a minimal amount of attention. The ACE salt system makes this possible and virtually eliminates the need to baby sit the water or be a chemist to keep it…

read more
via Google
Mary B
Mary B

Great Atlantic has been wonderful since purchasing a Salt water hot tub in Feb 2017. Sandy has been the person I have worked with since my purchase; she goes out of her way to make sure I am happy with my spa! I bought at the Hampton Home …

read more
via Google
Pamela Burgos
Pamela Burgos

I love the endless pool. We get in it everyday even if only for a few minutes. Sandy was our sales rep and she was and still is amazing. I call often with questions because I am still learning and she never hesitates to spend time with me. …

read more
via Google
Susan Sander
Susan Sander

The service that I have received from Sandie is excellent. Every time I come in for spa chemicals or to get my water tested, she is always so friendly and knowledgeable. Besides the wonderful customer service, the prices of their spa …

read more
via Google
Christie Davis
Christie Davis

I have been a customer of Great Atlantic Hot Tubs for over 5 years and I have purchased 2 hot tubs and would recommend them for all of your hot tub, pool and spa needs. Sandie is very helpful with all aspects from sales to helping you …

read more
via Google
Michael Sorrentino
Michael Sorrentino

We purchased a spa from Sandie several years ago. From the sale on our experience has been awesome. It's a pleasure seeing her with our water sample and cheerful personality. We have referred other friends that have also had a wonderful …

read more
via Google
Walrus Ellis
Walrus Ellis

I have been a Great Atlantic customer for many years and the people, service and products have always been exceptional. Recently, our Hot Springs tub needed some repairs and afterwards I realized I needed to give a shout out for two very …

read more
via Google
Christian S
Christian S

We purchased a spa from Sandie at the Yorktown location. She was very knowledgeable and extremely nice! She made this buying experience very easy.

via Google
Joseph Gordon
Joseph Gordon

We purchased our Hot Springs Spa three months ago to replace our 18 year old hot tub. The price was right, and the salespeople very helpful. We were informed of a military only program, where we purchased our tub through the Navy Exchange …

read more
via Google
Donna Davenport
Donna Davenport

Sandie was awesome helping us choose the right hot tub! Delivery and set up went flawlessly. We look forward to many years of relaxation!

via Google
Brisaac B
Brisaac B

So I bought a Sauna about a year ago from Sandy at Great Atlantic! What a difference it has made in my life. She was helpful, kind, corteous, and made me feel that I was getting a great deal with great value! I get in everyday for between …

read more
via Google
Patric Graham
Patric Graham

We bought our hot tub from here and we love it!!! Very knowledgeable staff and friendly. No pressure when we were shopping. Will for sure recommend Great Atlantic if you are looking for a new hot tub.

via Google
Mind Games Magic
Mind Games Magic

Fantastic service and selection. Sandi walked us thru entire process and was there any time we had a question or issue with being a new spa owner. Installation orocess was flawless.

via Google
Floyd Modispaw
Floyd Modispaw

Great and awesome experience. Smooth transaction. Very satisfied, Sandie in yorktown was very informative and helpful and buying our hot tub. Thanks for everything

via Google
Gregory Weiss
Gregory Weiss

Great service, good selection and very good package deals!

via Google
Andrew Holland
Andrew Holland

Great service in Yorktown! Made a mistake buying elsewhere few years ago but made up for it with my latest purchase. Also by using the military STAR card, received additional savings, no tax, and rebate. Great deal all around.

via Google
Eddie Silva
Eddie Silva

Sandy is so sweet, and will help you with anything and everything! Great service and support.

via Google
momeiify
momeiify

Exactly what I was looking for and at a great price. Friendly, easy to work with employees.

via Google
Chris L
Chris L

The delivery process took longer than expected, and I'm not sure if the photos helped the delivery guys or not, but when the tub came, it was installed professionally. Mike and Ian took the time to explain all the features and additives to …

read more
via Google
Jamie Moore
Jamie Moore

Nice staff

via Google
jon salz
jon salz

I am a new home owner in the area and was overwhelmed with advertisements (as I am sure every home owner has been through). I was unsure of what to do with my new jacuzzi when it came to maintenance and normal upkeep. With all this "junk" …

read more
via Google
Andrea Currie
Andrea Currie

Excellent service. Sandy works with you to get the best deal. If you have Exchange priveledges you can pay at NEX and get a spaghetti tax free.

via Google
DEBBIE SCHINKEL
DEBBIE SCHINKEL

Great Atlantic in Yorktown, VA is a great place to buy your hot tub or spa. Sandy is wonderful and when we need supplies, we try to make sure we go when she is there. Their $10 Tuesday is a great way to save $$$ on supplies! And if you are …

read more
via Google
John Plunkett
John Plunkett

I came with a lot of specific hot tub questions. All questions were answered to my satisfaction, so I bought one here.

via Google
Connie Motley
Connie Motley

We bought our Hot Springs Envoy from Great Atlantic through Sandie back in 2005 . This was an anniversary gift for my husband and the delivery/installation went as planned. He was truly surprised! Recently, the heater stopped working. With …

read more
via Google
Charlene Moore
Charlene Moore

Bought from Yorktown Store. Sandie was very helpful with the purchase process and was easy to work with. The hot tub arrived today and is currently being filled. Electrician will be here tomorrow so very excited.

Mike Williams was terrific…

read more
via Google
Lettie MacCleery
Lettie MacCleery

I can't say enough about the quality of products at Great Atlantic. I have had a spa (Sovereign) for 13 years. Sandi has been the best support for all those years. The spa is in excellent shape. I've had very little service necessary, but …

read more
via Google
Dean Eisenhauer
Dean Eisenhauer

Thanks Great Atlantic of Yorktown. Sandie, thank you for all your help in choosing the correct hot tub for us. Thanks also for explaining how to use the military benefits. Erika , you were a great help with scheduling delivery. The two …

read more
via Google
Susan Foster
Susan Foster

We have had a wonderful experience dealing with Great Atlantic! Sandie is so helpful and patient and Mike Williams was very thorough with setting up the hot tub and explaining the chemicals and everything! I will be recommending Great …

read more
via Google
Jim Keithley
Jim Keithley

Love the store and the friendly service. As a novice spa owner, the assistance is invaluable.

via Google
M S
M S

We bought a tub and have loved it. The service Sandie provided was awesome. She is always helpful when we come in. We love our hot tub and have enjoyed every moment we spend in it.

via Google
Ivonne C
Ivonne C

Always a pleasure working with Sandie!

via Google
Lisa Shivers
Lisa Shivers

We have had so much fun enjoying our new hot tub from Great Atlantic Hot Tubs, Pools & Saunas! We had 25 family members, and school friends, for the Thanksgiving holiday and the hot tub was enjoyed by all. Everyone at Great Atlantic (Sandy…

read more
via Google
Tu Ritter
Tu Ritter

Sandie is Excellent!!!

This is our second hot tub from Sandie and both times she and the staff at Great Atlantic were top notch!. Would strongly recommend Sandie to anybody considering a new spa. Next time it will be the Wave Pool! Thank …

read more
via Google
Nancy Baudean
Nancy Baudean

Just had our hot tub delivered by Mike and Akil. They were both amazing and so helpful. Very friendly and stood in the pouring rain explaining all the details about getting the tub filled, etc. Thanks to Sandie for helping us to choose the …

read more
via Google
Catherine Shelton
Catherine Shelton

We have been going to Great Atlantic in Yorktown since Sandy sold us our first hot tub in 2005. Exceptional service! Highly recommend over any other! Sandy is very knowledgeable and a joy to work with! Don't waste your time anywhere else.

via Google
William Bailey
William Bailey

Great customer service at the store. They were/are very helpful with explaining the different tubs as well as water maintenance. My only disappointment was with they're delivery service. They quoted me a time and I rented a crane for that …

read more
via Google
J Keyes
J Keyes

Great experience purchasing a hot tub from Sandie and James. After the sale assistance and advice has crucial for maximizing enjoyment. I would highly recommend Great Atlantic!

via Google
Gail Beagle
Gail Beagle

We purchased our Tiger River hot tub about 12 years ago because of the product and the excellent customer service that we witnessed while in the Yorktown showroom. Sandie is just as friendly and helpful today as she was before the sale. She…

read more
via Google
Terry Vega
Terry Vega

We have been going to this location for 9 years and have always received excellent service and advice.

via Google
Matthew Cotten
Matthew Cotten

Sandie and and James are top notch! They have both helped me several times with my Hot Springs hot tub. They are genuine and patient with helping you through any type of confusion you might have when servicing your hot tub. They make owning…

read more
via Google
Muriel Aiken
Muriel Aiken

Being a first time buyer with little knowledge of hot tubs Sandie was great. She knows her products & I felt like I received a great deal. She continues her great support even after the sell. Delivery & service team were very professional. …

read more
via Google
drboblewis
drboblewis

A wonderful experience. The service has been excellent particularly by James, our sales rep. Since this purchase and installation were for our luxury waterfront home rented to an international family it was most important that the Spa and …

read more
via Google
Kathryn Duplantier
Kathryn Duplantier

Bought my Flair model hot tub 2 years ago, with salt water ionizing system. On the whole, have enjoyed having a salt water system – so good for the skin without all the chemicals. Recently have had a problem with salt water ionizer, but …

read more
via Google
Jeffrey Verry
Jeffrey Verry

Love our new hot tub. It is a Sundance Edison. Sandy was super in presenting us our options and helping us choose our spa. She is very experienced. Regarding the spa, we have had it a week and used it at least once a day. Takes the aches …

read more
via Google
Courtney Fiest
Courtney Fiest

We love our new hot tub and the friendly and personable service we get a Great Atlantic Spas! Sandy is the best.

via Google
Reggie Williams
Reggie Williams

I bought my Hot Tub from Great Atlantic Spas & Pools in Yorkown because they were the most well informed store about their products that I could find.They stand behind their porducts and are most willing to assist you with any question or …

read more
via Google
Anya Simpson
Anya Simpson

Deal with the best people, get the best product, and you will have the best experience! For years I was afraid to spend a lot of money on something that would require lots of maintenance or would not be dependable. Sandy at the Yorktown …

read more
via Google
Lou Carducci
Lou Carducci

We purchased out Hot Tub from the Great Atlantic Yorktown store in 2004 when we moved down to Williamsburg. The Customer Service and support from the Sales people have been excellent throughout. Any time we have had a concern with our unit…

read more
via Google
T Parks
T Parks

We have experienced another great sales and delivery experience with Great Atlantic Spas! Our Hotspring Highlife spa purchased from Great Atlantic in 1991 was still working perfectly, but we now wanted the ACE system and downsize to the …

read more
via Google
Tenley Raithel
Tenley Raithel

We bought a spa from Great Atlantic (Sandi) and the experience and price was fantastic. We're retired Navy so the connection with the military exchange system was advantageous, they are very informative and worked hard at finding the right …

read more
via Google
Large Puppy
Large Puppy

We purchased a small Spa, a massage chair and a Saber Grill from Sandie at Great Atlantic during the Hampton Coliseum Home show back in February. We are very happy with all three. The Spa & massage chair were impulse purchases whereas I had…

read more
via Google
Susan Kuykendall
Susan Kuykendall

Our purchase and service experience has been very nice. Sandi was wonderful to work with and has been extremely patient, and knowledgeable, trying to teach me how to maintain, test, add the correct amount of chemicals. Although my steps …

read more
via Google
Renee Auby
Renee Auby

This was a great purchase with kid friendly staff. They encouraged us to try out the hot tubs and the kids of course had to try each one while I was doing the paperwork. After a hard day of work there is nothing better than to soak in my …

read more
via Google
Mark Irwin
Mark Irwin

My wife and I purchased our Hot Springs Hot Spot tub about a month ago. Since then their have been very few nights we have not enjoyed our tub. The people were very nice, helpful and quick to answer questions. The delivery guys were very …

read more
via Google
Jeffrey Brown
Jeffrey Brown

Our Hot tub purchase has been delightful. From the beginning I could tell all the people knew their products. Sandy and James answered all of our questions and compiled our purchase paperwork in no time. The Hot Tub was delivered on the …

read more
via Google
James Manngill
James Manngill

From Sandie in their Yorktown location to their entire delivery team, everyone did a great job to ensure we had a great experience. The Grandee Spa was delivered on time and was up and running by Christmas as promised. Our family loves the …

read more
via Google
David Van Dyke
David Van Dyke

My Envoy spa was delivered two weeks ago. I knew I'd go with Hot Spring again since my first Spa, the Sovereign, is still going strong at our old home in Pittsburgh after 21 years! Sandie at Great Atlantic was helpful, knowledgeable and a …

read more
via Google
Andrew Bates
Andrew Bates

From Sandie on the sales team to Derrick and Jason on the delivery team, everyone did a great job to ensure we had a great experience. Our Relay hot tub was delivered on time and was up and running for the holiday season. We would highly …

read more
via Google
Steve Werner
Steve Werner

We visited Great Atlantic in Yorktown and talked to James several times before making the decision to buy our hot tub. He was very patient and answered all of our questions. We have had our Jetsetter Hot Spring for two weeks and love it! We…

read more
via Google
Jackie Foley
Jackie Foley

You will not find a better hot tub or a better company to buy it from. Sandie is wonderful to work with. We have had our hot tub for 2 years and love it. If you have been thinking about getting a hot tub go visit them.

via Google
Tom Howard
Tom Howard

We have had our Hot Spot Relay for almost one year now and as we celebrate our 28th wedding anniversary we looked back over this year and determined that we have had some of the best talks we have ever had while we enjoyed sitting in our …

read more
via Google
Steve Newman
Steve Newman

We have a Tiger River Bengal that we purchased from Great Atlantic in 2004. They were great and we have referred several others to them since then. We have purchased all supplies and parts from them for the spa and have had very few issues…

read more
via Google
Bob Schlie
Bob Schlie

I've been telling my wife "No" for the last 26 years and I finally caved and said "yes". We are so glad we visited Great Atlantic Spas. They had a great selection and Sandie was very helpful with the selection process. They carry "Hot …

read more
via Google
Amy Bright
Amy Bright

We had an excellent experience with Sandie on our new hot tub purchase. She explained the whole chemical and filter discussion with her helpful and simple descriptions. She let us ask questions and was never impatient or dismissive with her…

read more
via Google

2921 Virginia Beach Blvd
Virginia Beach, VA 23452
 
From 210 reviews
Michael Van Haren
Michael Van Haren

Fantastic experience with Great Atlantic so far. Purchased our hot tub in May and before ordering our salesman Heath warned us that it would be months before we would receive our hot tub due to the production facility in California being …

read more
via Google
Ernie Christensen
Ernie Christensen

While I was somewhat concerned for the Spa move to a new owner and location, when the 2 gents showed, I was absolutely stunned at their ability to move and the care with which they performed the move. . . all without a single error. All …

read more
via Google
Renee Brown
Renee Brown

Removal of old spa went great just felt bad for the 2 men because it was a large tub for just 2 guys

via Google
John Joseph Ancellotti
John Joseph Ancellotti

Originally I became acquainted with Great Atlantic in 2015 when a house I purchased had a Hot Springs hot tub. Great Atlantic, in Yorktown, right off the bat was helpful in helping me understand how to maintain the hot tub.

A year later, …

read more
via Google
Joseph Carena
Joseph Carena

Grt. Atlantic handled my needs for repairing my Hot Springs tub efficiently and courteously. Trent was very thorough in explaining what was needed, and what he did to get our unit up and running.

via Google
Sheryl Jordan
Sheryl Jordan

This has been a great experience from our first contact with Kristen in sales to delivery with Nick. David the electrician, Teri in information and Diane in scheduling- they have all been true professionals. Super responsive to questions …

read more
via Google
Krystal Altman
Krystal Altman

We had a great experience with Great Atlantic. It was our first hot tub purchase and everything from buying to installing went great. Highly recommend. 👍

via Google
Dolores Fleege
Dolores Fleege

PROFESSIONAL all the way !!!

My spa was not working during the quarantine of 2020. I called 5 local repair companies and left multiple messages, with never a return call. All their answering machines said nothing about the current situation…

read more
via Google
Kirk Hibbert
Kirk Hibbert

Thanks team! You provided what I wanted when I needed it. I felt that your call back would take way too long, but you were prompt and provided the service needed. Keep up the great work!

via Google
Guy Harris
Guy Harris

I purchased our Hot Tub from Great Atlantic on May 8th . I guess because of Covid-19, we're told it will be ready sometime in July . Other than waiting 2 months for delivery, the experience has been positive. Heath has been very helpful in …

read more
via Google
Steve Wood
Steve Wood

My spa was a lifesaver. So many aches and pains when I awoke everyday. Now I start my day in the spa and I'm pain-free within 15 minutes. Before, it was noon before I stared to feel good. That said, I was very pleased with Great Atlantic …

read more
via Google
Brandan Piel
Brandan Piel

Good service and really professional. They work well with the military. If anyone is looking for a company for hot tubes definitely go talk to heath.

via Google
David Taylor
David Taylor

I worked with Rich to select our Hot Tub. After purchase, everything was great from the scheduling department to the guys that delivered the Hot Tub. Yeah, the Hot Tub is awesome as well. I recommend Great Atlantic Hot Tubs, Pools, & Saunas…

read more
via Google
Barbara McMillen
Barbara McMillen

Scott was very knowledgeable, friendly and very helpful. He is well acquainted with the OBX area and the needs for vacation rental homes. He was very accommodating to our needs and communicated with us frequently. It was a pleasure working …

read more
via Google
Gina Adrover
Gina Adrover

I had no idea how to maintain my hot tub and after spending about 30 minutes with staff on the phone, last week, my hot tub is perfect once again! The staff took time to explain everything to me, to answer all of my questions, and to fill …

read more
via Google
roy hogstedt
roy hogstedt

Todd and his team were easy to work with. He made the purchasing process clear and concise (we were moving to the OBX from California). Unfortunately we couldn't be there in person for the delivery, but Todd reassured us he would be there …

read more
via Google
Larry Pritts
Larry Pritts

Very Helpful and professional will continue to use Great Atlantic and would recommend them to anyone. They did a great job

via Google
William Rash
William Rash

I needed repairs to my 13 year old tub. The recirculating pump was replaced as well as a broken back check valve. The service specialist knew exactly what to do and had the parts on the van. The work was completed professionally and in a …

read more
via Google
ryan Hobert
ryan Hobert

Perfect service experience!

via Google
Nancy Lerf
Nancy Lerf

I had a great experience purchasing an Endless Pool from Great Atlantic Hot Tubs. Jason Strom had already contacted me by phone and invited me to the showroom. I was very impressed by his professionalism and knowledge about the Endless …

read more
via Google
Nelson Staton
Nelson Staton

Jason’s customer service was excellent during the process of purchasing my hot tub and even after the purchase is always here for our questions and any help we need so great job Jason and I look forward to my next purchase with you

via Google
Carina Phillips
Carina Phillips

Jason was fantastic! Walked in after looking down the road. Left them with a hot tub being delivered next week!

via Google
Milan Diklich
Milan Diklich

These people were great. Made this experience fun.

via Google
Gene Dettore
Gene Dettore

Folks at Great Atlantic were awesome! For once I did not have to call American Home Shield one time to get my pool pump replaced. Great Atlantic did what they were supposed to do...analyzing problem...fixing problem and when that didn't …

read more
via Google
Kris Lake
Kris Lake

Had a great experience buying a new hot tub from Great Atlantic. Jason was very knowledgeable and super friendly. He helped us find the perfect tub and was on top of everything the entire time. Shana was super friendly setting up the …

read more
via Google
Kristopher Meyerhoffer
Kristopher Meyerhoffer

There is not a better place to purchase the best hot tubs money can buy. Hands down their tubs are the best and Great Atlantic always provides excellent service. Go see Jason at the Virginia Beach store and he will help you pick out the …

read more
via Google
Jayson Stevens
Jayson Stevens

They do a super job on our hot tub on a regular basis year-round.

Very courteous and always call us the day they will arrive.

via Google
don KNAPKE
don KNAPKE

Shary was very patient with us, this was our first hot tub. She answered all our questions, sent us to Va Beach store to look at a model they didn’t have in Yorktown. She discovered that I was retired military and told me about the “…

read more
via Google
Daniel Smith
Daniel Smith

Had hot tubs for over 25yrs. Left the last one with the house. Been over 6mos since the new house and looking for the best hot tub. I went with Jason Strom at Great Atlantic, and believe I got the best hot tub out there for me. Good …

read more
via Google
Michael Garguilo
Michael Garguilo

I will recommend this company if you want a quality product and experience. Todd the Sales person was very helpful and explained all the features on several different hot tub until we picked the one we liked. The whole process was smooth …

read more
via Google
David Johnson
David Johnson

Outstanding service with outstanding products. I would definitely check with Jason ir your looking to buy. Recommend Great Atlantic for your pool and spa needs.

via Google
Joanna Johnson
Joanna Johnson

Dave is hands down the best thing about Great Atlantic, he is professional, knowledgeable, and goes out of his way to make sure the job is done correctly. The service manager, Diana, also went out of her way to make sure we were taken care …

read more
via Google
james harris
james harris

Diane and shawna are very customer focused; delivery team is efficient and courteous. thanks for the Xmas duck, shawna...looks great in the tub. happy holidays!!

via Google
Cindy Frye
Cindy Frye

The staff was friendly and knowledgeable. The delivery crew was kind, friendly and knew their stuff. In and out without issue! They were amazing!

via Google
Dave Hansen
Dave Hansen

Service supervisor Diana provided continuous oversight and Technician Dave was very competent. Good diagnosis on initial visit and persistent effort to get new pump installed and operating. Good outcome and my older spa from a defunct …

read more
via Google
Kelley Brown
Kelley Brown

Diana was so helpful in walking us through details of our spa and if it could even be serviced. Trent was very knowledgeable about what was wrong and giving us a great overview. We will be using them again for sure!

via Google
Brian weinstein
Brian weinstein

Bought a Hotspring Limelight Flair from Great Atlantic, and just had delivered. We absolutely love it. Stephen was the sales person in Virginia Beach, he was knowledgeable and professional and helped us make the right choice without …

read more
via Google
Sharron Lange
Sharron Lange

Jason was outstanding at helping us get the spa we wanted. He even worked with us on his day off. Outstanding customer service! Thanks, Great Atlantic Spa for having awesome employees.

via Google
Leonard Little
Leonard Little

From start to finish Great Atlantic exceeded my expectations with their excellent customer service! Kristen did an awesome job helping me through the entire process. Delivery went smooth today and the guys were very knowledgeable and …

read more
via Google
RuthAnn Fields
RuthAnn Fields

jason strom was so great. he explained everything to us and was really knowledgeable and patient.

via Google
karen jefferson
karen jefferson

Jason was awesome in helping us pick our new hot tub. So excited and can’t wait for it to be delivered!

via Google
Paul Boswell
Paul Boswell

If anything its all about who helps you with what you want. Shary Raske really pointed out all the thing I needed to select the right hot tub for me and my family. The delivery team called in advance to let us know they had our hot tub and …

read more
via Google
Race Roberson
Race Roberson

The staff at Great Atlantic were very responsive to our pool control panel replacement. They gave us pre-appointment and pre-installation calls. We always knew the status of repair. I would recommend them to any pool owners.

via Google
Sanchez
Sanchez

Rescheduled an appointment for me, and they performed all the work while I was at work myself. The technician called me after diagnostics, and then performed the work after quoting the price immediately. Definitely will use them again in …

read more
via Google
Beth DeSadier
Beth DeSadier

Each time a tech has had to come to my house for some repairs on my pool they have always been friendly and very patient with all my questions. They have also provided some recommendations and guidance. I am very new to having to take care …

read more
via Google
Dave Catoe
Dave Catoe

Excellent service and information from Jason and Steve. Hot Spring spas are a great product and Great Atlantic is a great company to deal with.

via Google
Anonymous
Anonymous

Wonderful service from Jason and Steve. Hot Springs is an excellent product and I have zero regrets purchasing from Great Atlantic

Sam Casteen
Sam Casteen

We had a great experience purchasing from Great Atlantic Hot Tubs, Pool’s and Sauna’s. We are a first time hot tub purchaser and Jason provided great customer service was very helpful in answering all our questions.

via Google
Jimmy Hall
Jimmy Hall

Stacey Gordon my service rep contact. She was supper helpful in setting up my service call for our Hot Tub. Highly recommend asking for her when you need service. She even offered free advice on a few things to check before making my …

read more
via Google
Salma Rodriguez
Salma Rodriguez

Great tub; great team. Albeit a few early scheduling issues but they came through.

via Google
CAROL CONAWAY
CAROL CONAWAY

Jason and Stephen were very helpful when I went in to ask about an issue I was having with my hot tub.

via Google
Michael Conn
Michael Conn

On time did a great job were very efficient

via Google
woody ball
woody ball

Excellent service and very professional.

via Google
Angela Brandal
Angela Brandal

Shari and Jason have been very helpful and knowledgeable in the purchase of our very first Hot Springs hot tub. We look forward to it’s delivery and relaxing in it!

via Google
Shane Harlacher
Shane Harlacher

Good service. Got my problem fixed quickly and efficiently.

via Google
Marty Ferenc
Marty Ferenc

They always do a great job & usually have everything possibly needed with them, which saves another trip! Has been great service

via Google
Moira JL
Moira JL

Great atlantic was referred to us through our home warranty to work on our pool pump and heater. They were extremely professional, curteouco, timely, and communicative. Highly recommend 👍

via Google
Kerry Gwinn
Kerry Gwinn

So far service has been excellent. Tub should arrive in 8 weeks

via Google
Mike Crosby
Mike Crosby

Our leak was repaired quickly. Thank you Trent for a great job!

via Google
dave moochler
dave moochler

Staff was friendly and knowledgeable, delivery went smooth.

via Google
Kent Ewing
Kent Ewing

great choices, good installation, not too good at follow up for possible additional features like the outside TV or audio system.

via Google
Shane Sugden
Shane Sugden

Jason Strom was a great sales associate at Great Atlantic. He helped us resolve our issue and made up for it with fantastic customer service.

via Google
william cotten
william cotten

Great experience, very knowledgeable. Looking forward to many years of use.

via Google
Stevens, D
Stevens, D

Absolutely, we appreciate all you do for us. We are currently in Key West and know we're in good hands with you guys

Brian Roberts
Brian Roberts

Incredibly competent and nice people. Harry, Ray and Dave are excellent and Stephen and Diana couldn't be more professional or helpful.

Response from business owner

Thank you Brian for the kinds works. We are so proud our team. Keep on soaking !

via Google
R W
R W

Top notch across the board! Starting with Kristen, what a pro...she represents the sales team EPIC-ally! Delivery was tee-d up perfectly by Shawna, and both Harry and Ray did a superb job getting the tub off the truck and placed/connected. …

read more
Response from business owner

Thanks Robert ! It is truly a team effort at Great Atlantic and we area so happy you are a new customer relaxing in your new Hot Spring Spa.

via Google
omar khalid
omar khalid

Outstanding service by Maria, it is so rare to find a good employees who goes beyond their ways to help out customers to find the best products for them. Maria at Great Atlantic Hot Tubs did an excellent job helping me out, her personality …

read more
via Google
Joseph Esposito
Joseph Esposito

I had a great experience with Great Atlantic. Dave was awesome to work with. He was very helpful and informative throughout the whole process. Additionally, Harry and Ray did a great job with the installation.

Response from business owner

Thanks Joseph. We appreciate the kind words about our amazing team members.

via Google
Kenny Sause
Kenny Sause

Great Atlantic is the best place to go for any hot tub needs. The staff is very helpful and knowledgeable. Maria is always eager to lend a hand with my spa care and goes above and beyond to get my spa where it need to be! Thank you!

Response from business owner

Thank you Kenny. Our water lab crew is the best because of customers like you. They only want the best results for your hot tub water care.

via Google
Sonny Marini
Sonny Marini

Did a good job moving my hot tub so I could replace a paved deck. Easy to schedule and arrived as scheduled. Moved it out and back with no issues.

via Google
Thomas Gillikin
Thomas Gillikin

Excellent service. Please post Merchandise prices on the shelf.

via Google
Eric J
Eric J

Very well , on time and professional really great service

Bill Hern
Bill Hern

The representative was on-time,efficient and thorough. We're very pleased.

via Google
Salvadore Costa
Salvadore Costa

Technician arrived on time, did a thorough check of the hot tub, wiped it down, balanced the water and cleaned the cover. Showed me how to maintain the tub and treated me like a valued customer. I highly recommend Great Atlantic Hot Tubs …

read more
Response from business owner

Customer love our valet techs. We do the cleaning, you do the relaxing. Thanks !

via Google
Holly Lisi
Holly Lisi

Jason- excellent to talk to! He was helpful and took his time explaining everything to us! He was not pushy. We went back twice and purchased from him! AND a SHOUT OUT to Harry and RAY- EXCELLENT JOB ON THE DELIVERY. Those are two hard …

read more
Response from business owner

Thank you Holly ! Jason is a great sales team member for Great Atlantic. Customers are asking for him by name.

via Google
Rico Martinez
Rico Martinez

Maria was very knowledgeable and helpful. Great experience would definitely recommend.

via Google
William Lipsett
William Lipsett

Had to get the biggest SPA and had to have it delivered in the middle of a backyard renovation. The company went above and beyond to meet my needs. Install was precise, meaning within inches of pillars and overhead lighting. Outstanding …

read more
Response from business owner

Thanks William. We pre-site our customer's locations to make certain we deliver your new hot tub right the first time.

via Google
Terry Kristin
Terry Kristin

Bought my first salt water hot tub for my birthday this year! Great customer service. I brought a sample of water in to make sure it was good. Responsive to my questions and always checking in with me to make sure I am enjoying my spa. Love…

read more
via Google
R Dymond
R Dymond

My experience with Great Atlantic has been awesome. From purchasing the spa to delivery and installation to questions after set up, they have been extremely helpful, professional, and a pleasure to work with. I highly recommend them if you’…

read more
via Google
James Scott
James Scott

Wonderful service & we love our hot tub. Great delivery team. 5 stars.

via Google
Renee Wente
Renee Wente

We enjoyed working with Stephen he was knowledgeable and saw the entire process through to delivery. Ready to enjoy our new hot tub!

via Google
Cheri Baird
Cheri Baird

We've had our Sovereign tub for 5 months. The ACE System is very low maintenance and the folks at Great Atlantic are extremely helpful, especially Steve, as this is our first hot tub and, of course, we have questions.

via Google
Rob Helgeson
Rob Helgeson

We have purchased two hot tubs from here, the first one is still going strong at our old house. The new one we purchased recently has been awesome, Stephen was a great help when it came to fitting our needs vs. our wants. The service team …

read more
via Google
Bobby Vest
Bobby Vest

My sister bought her first hot tub at Great Atlantic 15 years ago and resently replaced it with another one from GA. After doing some research I decided the GA was THE place for me to buy a hot tub. Everyone was I dealt with through the …

read more
via Google
Michael Katherine
Michael Katherine

Sandy was an amazing sales person who was extremely helpful an has often calls to check up on us. The hot tub is amazing and we use it frequently, especially after I had major back surgery, the hot tub is one of the best investments we made…

read more
via Google
Nancy Parker
Nancy Parker

My entire experience was outstanding! My salesperson Stephen set me up with the perfect hot tub and shared the pros and cons of saltwater vs. regular and got the tub I wanted for a fair price. Shawna worked with my schedule to make sure the…

read more
via Google
Kay Loebel
Kay Loebel

This company is the best. Stephen helped me choose the best spa for my needs, and was very responsive to all my follow up questions on the WiFi set up. Shawna the delivery coordinator was awesome to work with. The delivery crew were …

read more
via Google
Jeff B
Jeff B

I bought a 2-person sauna from Great Atlantic and couldn't have been happier with the entire staff and process. Thanks for the great customer service!

via Google
Claudia Croneberger
Claudia Croneberger

Best purchase we have ever made! Most relaxing experience. Besides an excellent product, the customer service at Great Atlantic is also excellent.

via Google
Gregory B
Gregory B

I purchased my hot tub from Great Atlantic and so far the experience has been great. The technicians and delivery were very professional and informative. I will continue to use Great Atlantic to maintain my hot tub and recommend them to …

read more
via Google
Kay Loebel
Kay Loebel

I highly recommend Great Atlantic Hot Tubs, Pools & Saunas of Virginia Beach. I called them to help me set up my hot tub for the first time by myself, and provide me instructions on how to maintain it. Erika was awesome, she typed up all …

read more
via Google
Anthony Suchy
Anthony Suchy

My wife and I purchased our hot tub from Great Atlantic in 2006. It was a very positive experience. We had our first water leak in the hot tub in 2017. The water leak was an easy prompt fix by Great Atlantic. The technician, Dave, was …

read more
via Google
Andy Harrs
Andy Harrs

Purchased my second Hot Spring Spa recently, a Grande NXT from James in the Virginia Beach store who worked with me around special delivery and install needs.. Love the tub, especially the salt water feature and the remote. Looking forward …

read more
via Google
Vergil Wilson
Vergil Wilson

Everyone was so kind and courteous; the sales person (Sandie Hill), the two delivery men. The delivery men gave me information about my spa that I was not aware of. I had own a spa before and things change. They were all helpful at Great …

read more
via Google
DeAnna Workman
DeAnna Workman

Stopped in this place to look at options and possibly purchase something small. My husband and I were impressed with the level of knowledge the floor salesman had. He told us all about the differences between hot tub systems, how they work…

read more
via Google
Steve Tyler
Steve Tyler

I purchased a hot tub from Great Atlantic Hot Tubs and I couldn't be happier. Sandy Hill the representative was extremely knowledgeable and helpful. And the delivery we perfect thanks to Akil Ellis and Mike Williams. Thank you for the …

read more
via Google
Susan McBride
Susan McBride

Just purchased a new Hot springs Hot tub from Great Atlantic and my installer was fantastic! His name was Mike. Mike was professional and made sure I could run both the tub and blue tooth before he left. He got it done in a timely manner …

read more
via Google
james Andreano
james Andreano

I have purchase two Hot Springs hot tubs from Great Atlantic since 2003. Both tubs have been fantastic and when my first tub required service the Great Atlantic service team quickly resolved the issue. They seem to actually care about their…

read more
via Google
Keoni Mendenhall
Keoni Mendenhall

Since there is no 4.5 stars we gave it a 5. As an anniversary gift to ourselves we purchased a hot tub through Great Atlantic. The sales person we worked with was VERY informative and well educated in all their products details. There was …

read more
via Google
Ed Connors
Ed Connors

We had a leak in our Hot Spring spa, which we purchased several years ago from Great Atlantic. The service technician, David Frezell, visited and diagnosed the problem quickly as a faulty jet pump. When the part arrived from the …

read more
via Google

1900 George Washington Memorial Hwy
Yorktown, VA 23693
From 93 reviews
John Joseph Ancellotti
John Joseph Ancellotti

Originally I became acquainted with Great Atlantic in 2015 when a house I purchased had a Hot Springs hot tub. Great Atlantic, in Yorktown, right off the bat was helpful in helping me understand how to maintain the hot tub.

A year later, …

read more
via Google
Miles Hickman Jr.
Miles Hickman Jr.

Very helpful and friendly.

via Google
Martha Arnold
Martha Arnold

Great Customer Service! Delivery Service was quick and efficient. Very happy with hot tub and service.

via Google
Sheryl Jordan
Sheryl Jordan

Recently had our first service call for our hot tub. Called and received an appointment the following workday. Nick and Trent called ahead, and then arrived at the appointed time and got everything done in less than an hour. Super friendly…

read more
via Google
Marion Mills
Marion Mills

Please wear a mask when serving customers. Your rating would be 5 star if you had. Very knowledgeable and helpful otherwise.

via Google
Brock Pettaway
Brock Pettaway

First of all Kristen is an awesome saleswoman! Second Great Atlantic Hot Tubs ,Pools & Saunas has a great selection of products to choose from, Now back to Kristen she helped me in every way , she taught me the differences in their products…

read more
via Google
Cornelius Smith
Cornelius Smith

A lot of fun during purchase. Ms. Cooper knew her stuff. I got my hand wet feeling the jets.

via Google
william s
william s

My wife and I had the most rewarding experience with Kristen and Diane buying our hot tub. Both ladies were extremely helpful in picking out, delivering, and setting up our hot tub. Thanks to Kristen, we were able to get our hot tub with no…

read more
via Google
Ken Foley
Ken Foley

Was able to purchase the filters and chemicals that I needed and service my hot tub the same day.

via Google
Dana Wilson
Dana Wilson

We had a great experience with Great Atlantic Pools and Spas. Kristen did a great job helping us to pick out the perfect spa for our family. Nick and Bryan delivered our spa with the utmost of care,set everything up, and explained how to …

read more
via Google
Kimberly Reuter
Kimberly Reuter

My entire purchase was done remotely. These types of transactions can be tricky, especially buying a high dollar item. I was also a new hot tub owner, I had never owned on before, so support was going to be important. Shary is a gem. Not …

read more
via Google
tom piperata
tom piperata

Kristen was very knowledgeable about our hot tub and the chemicals needed to get the water balanced. She is always a pleasure to talk to.

via Google
Lehan Crane
Lehan Crane

They always give great customer service and try to go the extra mile!

via Google
Dave Harlan
Dave Harlan

Excellent showroom service and product offering. When I had questions about the difference between tub models, Shary offered me a test dip by providing a new swim trunk (which was mine to keep at no cost or obligation). That very much …

read more
via Google
Joanna Johnson
Joanna Johnson

Jason Strom was professional and knowledgeable, a great help in assisting us in our selection of a new hot tub. An overall pleasant experience purchasing our new Sovereign!

via Google
danno1981
danno1981

This recent purchase of the HotSprings Envoy Hot Tub, with a salt system, is a continuation of our belief in that HotSprings makes a great hot tub and one that lasts. We have used our others in a less favorable climate and season round, and…

read more
via Google
Bill Fitzgerald
Bill Fitzgerald

wonderful

great folks to work with

via Google
Mind Games Magic
Mind Games Magic

Great service and selection!

via Google
Mark Nelson
Mark Nelson