Reviews - Great Atlantic Hot Tubs

Reviews

2921 Virginia Beach Blvd
Virginia Beach, VA 23452
From 59 reviews
Cindy Frye

The staff was friendly and knowledgeable. The delivery crew was kind, friendly and knew their stuff. In and out without issue! They were amazing!

via Google
Dave Hansen

Service supervisor Diana provided continuous oversight and Technician Dave was very competent. Good diagnosis on initial visit and persistent effort to get new pump installed and operating. Good outcome and my older spa from a defunct …

read more
via Google
Kelley Brown

Diana was so helpful in walking us through details of our spa and if it could even be serviced. Trent was very knowledgeable about what was wrong and giving us a great overview. We will be using them again for sure!

via Google
Brian weinstein

Bought a Hotspring Limelight Flair from Great Atlantic, and just had delivered. We absolutely love it. Stephen was the sales person in Virginia Beach, he was knowledgeable and professional and helped us make the right choice without …

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via Google
Sharron Lange

Jason was outstanding at helping us get the spa we wanted. He even worked with us on his day off. Outstanding customer service! Thanks, Great Atlantic Spa for having awesome employees.

via Google
Leonard Little

From start to finish Great Atlantic exceeded my expectations with their excellent customer service! Kristen did an awesome job helping me through the entire process. Delivery went smooth today and the guys were very knowledgeable and …

read more
via Google
RuthAnn Fields

jason strom was so great. he explained everything to us and was really knowledgeable and patient.

via Google
karen jefferson

Jason was awesome in helping us pick our new hot tub. So excited and can’t wait for it to be delivered!

via Google
Paul Boswell

If anything its all about who helps you with what you want. Shary Raske really pointed out all the thing I needed to select the right hot tub for me and my family. The delivery team called in advance to let us know they had our hot tub and …

read more
via Google
Race Roberson

The staff at Great Atlantic were very responsive to our pool control panel replacement. They gave us pre-appointment and pre-installation calls. We always knew the status of repair. I would recommend them to any pool owners.

via Google
Sanchez

Rescheduled an appointment for me, and they performed all the work while I was at work myself. The technician called me after diagnostics, and then performed the work after quoting the price immediately. Definitely will use them again in …

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via Google
Beth DeSadier

Each time a tech has had to come to my house for some repairs on my pool they have always been friendly and very patient with all my questions. They have also provided some recommendations and guidance. I am very new to having to take care …

read more
via Google
Dave Catoe

Excellent service and information from Jason and Steve. Hot Spring spas are a great product and Great Atlantic is a great company to deal with.

via Google
Anonymous

Wonderful service from Jason and Steve. Hot Springs is an excellent product and I have zero regrets purchasing from Great Atlantic

Sam Casteen

We had a great experience purchasing from Great Atlantic Hot Tubs, Pool’s and Sauna’s. We are a first time hot tub purchaser and Jason provided great customer service was very helpful in answering all our questions.

via Google
Jimmy Hall

Stacey Gordon my service rep contact. She was supper helpful in setting up my service call for our Hot Tub. Highly recommend asking for her when you need service. She even offered free advice on a few things to check before making my …

read more
via Google
Salma Rodriguez

Great tub; great team. Albeit a few early scheduling issues but they came through.

via Google
CAROL CONAWAY

Jason and Stephen were very helpful when I went in to ask about an issue I was having with my hot tub.

via Google
Michael Conn

On time did a great job were very efficient

via Google
woody ball

Excellent service and very professional.

via Google
Angela Brandal

Shari and Jason have been very helpful and knowledgeable in the purchase of our very first Hot Springs hot tub. We look forward to it’s delivery and relaxing in it!

via Google
Shane Harlacher

Good service. Got my problem fixed quickly and efficiently.

via Google
Marty Ferenc

They always do a great job & usually have everything possibly needed with them, which saves another trip! Has been great service

via Google
Moira JL

Great atlantic was referred to us through our home warranty to work on our pool pump and heater. They were extremely professional, curteouco, timely, and communicative. Highly recommend 👍

via Google
Kerry Gwinn

So far service has been excellent. Tub should arrive in 8 weeks

via Google
Mike Crosby

Our leak was repaired quickly. Thank you Trent for a great job!

via Google
dave moochler

Staff was friendly and knowledgeable, delivery went smooth.

via Google
Kent Ewing

great choices, good installation, not too good at follow up for possible additional features like the outside TV or audio system.

via Google
Shane Sugden

Jason Strom was a great sales associate at Great Atlantic. He helped us resolve our issue and made up for it with fantastic customer service.

via Google
william cotten

Great experience, very knowledgeable. Looking forward to many years of use.

via Google
Stevens, Donna and Jayson

Absolutely, we appreciate all you do for us. We are currently in Key West and know we're in good hands with you guys

Brian Roberts

Incredibly competent and nice people. Harry, Ray and Dave are excellent and Stephen and Diana couldn't be more professional or helpful.

Response from business owner

Thank you Brian for the kinds works. We are so proud our team. Keep on soaking !

via Google
R W

Top notch across the board! Starting with Kristen, what a pro...she represents the sales team EPIC-ally! Delivery was tee-d up perfectly by Shawna, and both Harry and Ray did a superb job getting the tub off the truck and placed/connected. …

read more
Response from business owner

Thanks Robert ! It is truly a team effort at Great Atlantic and we area so happy you are a new customer relaxing in your new Hot Spring Spa.

via Google
omar khalid

Outstanding service by Maria, it is so rare to find a good employees who goes beyond their ways to help out customers to find the best products for them. Maria at Great Atlantic Hot Tubs did an excellent job helping me out, her personality …

read more
via Google
Joseph Esposito

I had a great experience with Great Atlantic. Dave was awesome to work with. He was very helpful and informative throughout the whole process. Additionally, Harry and Ray did a great job with the installation.

Response from business owner

Thanks Joseph. We appreciate the kind words about our amazing team members.

via Google
Kenny Sause

Great Atlantic is the best place to go for any hot tub needs. The staff is very helpful and knowledgeable. Maria is always eager to lend a hand with my spa care and goes above and beyond to get my spa where it need to be! Thank you!

Response from business owner

Thank you Kenny. Our water lab crew is the best because of customers like you. They only want the best results for your hot tub water care.

via Google
Sonny Marini

Did a good job moving my hot tub so I could replace a paved deck. Easy to schedule and arrived as scheduled. Moved it out and back with no issues.

via Google
Thomas Gillikin

Excellent service. Please post Merchandise prices on the shelf.

via Google
Eric J

Very well , on time and professional really great service

Salvadore Costa

Technician arrived on time, did a thorough check of the hot tub, wiped it down, balanced the water and cleaned the cover. Showed me how to maintain the tub and treated me like a valued customer. I highly recommend Great Atlantic Hot Tubs …

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Response from business owner

Customer love our valet techs. We do the cleaning, you do the relaxing. Thanks !

via Google
Bill Hern

The representative was on-time,efficient and thorough. We're very pleased.

via Google
Jason S

My wife and I purchased our first Hot Tub from Great Atlantic, the Salesperson Stephen helped us choose our tub and we couldn't be happier with the customer service we recieved.

Thank you Stephen and Great Atlantic for a wonderful …

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via Google
Holly Lisi

Jason- excellent to talk to! He was helpful and took his time explaining everything to us! He was not pushy. We went back twice and purchased from him! AND a SHOUT OUT to Harry and RAY- EXCELLENT JOB ON THE DELIVERY. Those are two hard …

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Response from business owner

Thank you Holly ! Jason is a great sales team member for Great Atlantic. Customers are asking for him by name.

via Google
William Lipsett

Had to get the biggest SPA and had to have it delivered in the middle of a backyard renovation. The company went above and beyond to meet my needs. Install was precise, meaning within inches of pillars and overhead lighting. Outstanding …

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Response from business owner

Thanks William. We pre-site our customer's locations to make certain we deliver your new hot tub right the first time.

via Google
Terry Kristin

Bought my first salt water hot tub for my birthday this year! Great customer service. I brought a sample of water in to make sure it was good. Responsive to my questions and always checking in with me to make sure I am enjoying my spa. Love…

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via Google
R Dymond

My experience with Great Atlantic has been awesome. From purchasing the spa to delivery and installation to questions after set up, they have been extremely helpful, professional, and a pleasure to work with. I highly recommend them if you’…

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via Google
James Scott

Wonderful service & we love our hot tub. Great delivery team. 5 stars.

via Google
Rob Helgeson

We have purchased two hot tubs from here, the first one is still going strong at our old house. The new one we purchased recently has been awesome, Stephen was a great help when it came to fitting our needs vs. our wants. The service team …

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via Google
Nancy Parker

My entire experience was outstanding! My salesperson Stephen set me up with the perfect hot tub and shared the pros and cons of saltwater vs. regular and got the tub I wanted for a fair price. Shawna worked with my schedule to make sure the…

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via Google
Kay Loebel

This company is the best. Stephen helped me choose the best spa for my needs, and was very responsive to all my follow up questions on the WiFi set up. Shawna the delivery coordinator was awesome to work with. The delivery crew were …

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via Google
Kay Loebel

I highly recommend Great Atlantic Hot Tubs, Pools & Saunas of Virginia Beach. I called them to help me set up my hot tub for the first time by myself, and provide me instructions on how to maintain it. Erika was awesome, she typed up all …

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via Google
Anthony Suchy

My wife and I purchased our hot tub from Great Atlantic in 2006. It was a very positive experience. We had our first water leak in the hot tub in 2017. The water leak was an easy prompt fix by Great Atlantic. The technician, Dave, was …

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via Google
Vergil Wilson

Everyone was so kind and courteous; the sales person (Sandie Hill), the two delivery men. The delivery men gave me information about my spa that I was not aware of. I had own a spa before and things change. They were all helpful at Great …

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via Google
De'Anna Workman

Stopped in this place to look at options and possibly purchase something small. My husband and I were impressed with the level of knowledge the floor salesman had. He told us all about the differences between hot tub systems, how they work…

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Keoni Mendenhall

Since there is no 4.5 stars we gave it a 5. As an anniversary gift to ourselves we purchased a hot tub through Great Atlantic. The sales person we worked with was VERY informative and well educated in all their products details. There was …

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via Google
Chris M

I recently purchased a Vanguard Hot Spring spa and the family can't get in it enough times a day. The staff (James) was very helpful and took the time to go through all the different models and features. Never did I feel as though I was …

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via Google
Kevin Oconnor

Bought a spa from Great Atlantic. Very knowledgeable sales staff and service group. Recently had service done for a replacement cover. The service team sent were top notch. Ashley did a great job coordinating my replacement parts and …

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via Google
Jason Rossman

So far everything has been great working with Great Atlantic. My wife and I have been working with Megan and she has been great. She has always returned my calls and emails promptly and she is very Knowledgeable when it comes to hot tubs. …

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via Google
Eric Palacioz

I have been the owner of a personal spa for about 7 years. I usually went to the closest dealer to get supplies and advice. Recently we decided to get a new spa as we upgraded our deck and by chance came upon an ad from Great Atlantic. …

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via Google

1900 George Washington Memorial Hwy
Yorktown, VA 23693
From 50 reviews
Dave Harlan

Excellent showroom service and product offering. When I had questions about the difference between tub models, Shary offered me a test dip by providing a new swim trunk (which was mine to keep at no cost or obligation). That very much …

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via Google
Joanna Johnson

Jason Strom was professional and knowledgeable, a great help in assisting us in our selection of a new hot tub. An overall pleasant experience purchasing our new Sovereign!

via Google
danno1981

This recent purchase of the HotSprings Envoy Hot Tub, with a salt system, is a continuation of our belief in that HotSprings makes a great hot tub and one that lasts. We have used our others in a less favorable climate and season round, and…

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via Google
Bill Fitzgerald

wonderful

great folks to work with

via Google
Mark Nelson

I check in for a monthly water check. Keeps me on top of the water maintenance for the jucuzzi

via Google
Myron Schanck

The best place to get your hot tub and all your supplies too!

via Google
David Cheslak

No pressure. Outstanding knowledge. Reasonable price. Delivery took a lot longer than we expected but the delivery and set up personnel were super.

via Google
Bubba D

Outstanding product and experience with the Great Atlantic team.

I purchased a Hot Springs through their Military sales program. I got a great deal on a great spa! The whole sales staff was knowledgable and very helpful from the beginning …

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via Google
maloofpb1

I purchased a hot tub from Great Atlantic. I would do it all over again if needed. They have a great mom and pop feel and if you need anything you really feel like you are getting personalized service! The Yorktown location is convenient …

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Response from business owner

Thank you for the kinds words. We are very proud of our Yorktown team. They always get great comments from our customers, like yours.

via Google
Bonnie Reed

Great experience in spa buying Jason was fantastic and very helpful to make sure I had everything I would need. On Delivery day Harry and Ray made quick work of setting up my hot tub exactly where I wanted it and made sure I knew what to do…

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Response from business owner

Thank you Bonnie for the great review. We are so happy Jason has joined our professional sales team.

via Google
Julia McTeer Ward

Purchasing my hot tub from this store was a pleasant experience. Sandie was extremely knowledgeable and was able to answer all my questions and put all my fears to bed. Delivery was seamless. Harry and Ray called to let me know what time …

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via Google
Kim Hobert

This business really knows good customer service, they made the hot tub buying experience fantastic! We purchased the tub at the NEX, and they walked me through the process, and where to go. Sandie was always available or very quick to …

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via Google
Tammy C

Miss Sandie was wonderful helping us buy our new hot tub. We were able to use our NEX for the purchase which saved us $$. As a new tub owner she has helped us learn how to maintain our tub and we look forward to enjoying it this winter! We …

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via Google
Bruce Mason

Sandy is super knowledgeable and helpful. Highly recommend talking to her before making a decision about purchasing a spa.

Response from business owner

Thanks Bruce. Sandie has been "Wowing" customers with great advice for many years here at Great Atlantic. We are glad you are one of them!

via Google
Shireen Bianchi-Jones

Quarterly service done by Dave Ray! Very informative for us as new spa owners! Very thorough.

via Google
Bert Plemmons

We purchased an Envoy and it has performed beautifully for over six months so far with a minimal amount of attention. The ACE salt system makes this possible and virtually eliminates the need to baby sit the water or be a chemist to keep it…

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via Google
Mary B

Great Atlantic has been wonderful since purchasing a Salt water hot tub in Feb 2017. Sandy has been the person I have worked with since my purchase; she goes out of her way to make sure I am happy with my spa! I bought at the Hampton Home …

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via Google
Pamela Burgos

I love the endless pool. We get in it everyday even if only for a few minutes. Sandy was our sales rep and she was and still is amazing. I call often with questions because I am still learning and she never hesitates to spend time with me. …

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via Google
Susan Sander

The service that I have received from Sandie is excellent. Every time I come in for spa chemicals or to get my water tested, she is always so friendly and knowledgeable. Besides the wonderful customer service, the prices of their spa …

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via Google
Christie Davis

I have been a customer of Great Atlantic Hot Tubs for over 5 years and I have purchased 2 hot tubs and would recommend them for all of your hot tub, pool and spa needs. Sandie is very helpful with all aspects from sales to helping you …

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via Google
Michael Sorrentino

We purchased a spa from Sandie several years ago. From the sale on our experience has been awesome. It's a pleasure seeing her with our water sample and cheerful personality. We have referred other friends that have also had a wonderful …

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via Google
Walrus Ellis

I have been a Great Atlantic customer for many years and the people, service and products have always been exceptional. Recently, our Hot Springs tub needed some repairs and afterwards I realized I needed to give a shout out for two very …

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via Google
Christian S

We purchased a spa from Sandie at the Yorktown location. She was very knowledgeable and extremely nice! She made this buying experience very easy.

via Google
Joseph Gordon

We purchased our Hot Springs Spa three months ago to replace our 18 year old hot tub. The price was right, and the salespeople very helpful. We were informed of a military only program, where we purchased our tub through the Navy Exchange …

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via Google
Donna Davenport

Sandie was awesome helping us choose the right hot tub! Delivery and set up went flawlessly. We look forward to many years of relaxation!

via Google
Brisaac B

So I bought a Sauna about a year ago from Sandy at Great Atlantic! What a difference it has made in my life. She was helpful, kind, corteous, and made me feel that I was getting a great deal with great value! I get in everyday for between …

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via Google
Patric Graham

We bought our hot tub from here and we love it!!! Very knowledgeable staff and friendly. No pressure when we were shopping. Will for sure recommend Great Atlantic if you are looking for a new hot tub.

via Google
Mind Games Magic

Fantastic service and selection. Sandi walked us thru entire process and was there any time we had a question or issue with being a new spa owner. Installation orocess was flawless.

via Google
Floyd Modispaw

Great and awesome experience. Smooth transaction. Very satisfied, Sandie in yorktown was very informative and helpful and buying our hot tub. Thanks for everything

via Google
Andrew Holland

Great service in Yorktown! Made a mistake buying elsewhere few years ago but made up for it with my latest purchase. Also by using the military STAR card, received additional savings, no tax, and rebate. Great deal all around.

via Google
Chris L

The delivery process took longer than expected, and I'm not sure if the photos helped the delivery guys or not, but when the tub came, it was installed professionally. Mike and Ian took the time to explain all the features and additives to …

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via Google
jon salz

I am a new home owner in the area and was overwhelmed with advertisements (as I am sure every home owner has been through). I was unsure of what to do with my new jacuzzi when it came to maintenance and normal upkeep. With all this "junk" …

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via Google
DEBBIE SCHINKEL

Great Atlantic in Yorktown, VA is a great place to buy your hot tub or spa. Sandy is wonderful and when we need supplies, we try to make sure we go when she is there. Their $10 Tuesday is a great way to save $$$ on supplies! And if you are …

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Connie Motley

We bought our Hot Springs Envoy from Great Atlantic through Sandie back in 2005 . This was an anniversary gift for my husband and the delivery/installation went as planned. He was truly surprised! Recently, the heater stopped working. With …

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Charlene Moore

Bought from Yorktown Store. Sandie was very helpful with the purchase process and was easy to work with. The hot tub arrived today and is currently being filled. Electrician will be here tomorrow so very excited.

Mike Williams was terrific…

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via Google
Lettie MacCleery

I can't say enough about the quality of products at Great Atlantic. I have had a spa (Sovereign) for 13 years. Sandi has been the best support for all those years. The spa is in excellent shape. I've had very little service necessary, but …

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Dean Eisenhauer

Thanks Great Atlantic of Yorktown. Sandie, thank you for all your help in choosing the correct hot tub for us. Thanks also for explaining how to use the military benefits. Erika , you were a great help with scheduling delivery. The two …

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via Google
Lisa Shivers

We have had so much fun enjoying our new hot tub from Great Atlantic Hot Tubs, Pools & Saunas! We had 25 family members, and school friends, for the Thanksgiving holiday and the hot tub was enjoyed by all. Everyone at Great Atlantic (Sandy…

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via Google
Catherine Shelton

We have been going to Great Atlantic in Yorktown since Sandy sold us our first hot tub in 2005. Exceptional service! Highly recommend over any other! Sandy is very knowledgeable and a joy to work with! Don't waste your time anywhere else.

via Google
William Bailey

Great customer service at the store. They were/are very helpful with explaining the different tubs as well as water maintenance. My only disappointment was with they're delivery service. They quoted me a time and I rented a crane for that …

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via Google
Gail Beagle

We purchased our Tiger River hot tub about 12 years ago because of the product and the excellent customer service that we witnessed while in the Yorktown showroom. Sandie is just as friendly and helpful today as she was before the sale. She…

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Large Puppy

We purchased a small Spa, a massage chair and a Saber Grill from Sandie at Great Atlantic during the Hampton Coliseum Home show back in February. We are very happy with all three. The Spa & massage chair were impulse purchases whereas I had…

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Susan Kuykendall

Our purchase and service experience has been very nice. Sandi was wonderful to work with and has been extremely patient, and knowledgeable, trying to teach me how to maintain, test, add the correct amount of chemicals. Although my steps …

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Renee Auby

This was a great purchase with kid friendly staff. They encouraged us to try out the hot tubs and the kids of course had to try each one while I was doing the paperwork. After a hard day of work there is nothing better than to soak in my …

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via Google
Mark Irwin

My wife and I purchased our Hot Springs Hot Spot tub about a month ago. Since then their have been very few nights we have not enjoyed our tub. The people were very nice, helpful and quick to answer questions. The delivery guys were very …

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via Google
David Van Dyke

My Envoy spa was delivered two weeks ago. I knew I'd go with Hot Spring again since my first Spa, the Sovereign, is still going strong at our old home in Pittsburgh after 21 years! Sandie at Great Atlantic was helpful, knowledgeable and a …

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via Google
Andrew Glenn

From Sandie on the sales team to Derrick and Jason on the delivery team, everyone did a great job to ensure we had a great experience. Our Relay hot tub was delivered on time and was up and running for the holiday season. We would highly …

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via Google
Steve Newman

We have a Tiger River Bengal that we purchased from Great Atlantic in 2004. They were great and we have referred several others to them since then. We have purchased all supplies and parts from them for the spa and have had very few issues…

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via Google
Bob Schlie

I've been telling my wife "No" for the last 26 years and I finally caved and said "yes". We are so glad we visited Great Atlantic Spas. They had a great selection and Sandie was very helpful with the selection process. They carry "Hot …

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Amy Bright

We had an excellent experience with Sandie on our new hot tub purchase. She explained the whole chemical and filter discussion with her helpful and simple descriptions. She let us ask questions and was never impatient or dismissive with her…

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2921 Virginia Beach Blvd
Virginia Beach, VA 23452
 
From 59 reviews
Cindy Frye

The staff was friendly and knowledgeable. The delivery crew was kind, friendly and knew their stuff. In and out without issue! They were amazing!

via Google
Dave Hansen

Service supervisor Diana provided continuous oversight and Technician Dave was very competent. Good diagnosis on initial visit and persistent effort to get new pump installed and operating. Good outcome and my older spa from a defunct …

read more
via Google
Kelley Brown

Diana was so helpful in walking us through details of our spa and if it could even be serviced. Trent was very knowledgeable about what was wrong and giving us a great overview. We will be using them again for sure!

via Google
Brian weinstein

Bought a Hotspring Limelight Flair from Great Atlantic, and just had delivered. We absolutely love it. Stephen was the sales person in Virginia Beach, he was knowledgeable and professional and helped us make the right choice without …

read more
via Google
Sharron Lange

Jason was outstanding at helping us get the spa we wanted. He even worked with us on his day off. Outstanding customer service! Thanks, Great Atlantic Spa for having awesome employees.

via Google
Leonard Little

From start to finish Great Atlantic exceeded my expectations with their excellent customer service! Kristen did an awesome job helping me through the entire process. Delivery went smooth today and the guys were very knowledgeable and …

read more
via Google
RuthAnn Fields

jason strom was so great. he explained everything to us and was really knowledgeable and patient.

via Google
karen jefferson

Jason was awesome in helping us pick our new hot tub. So excited and can’t wait for it to be delivered!

via Google
Paul Boswell

If anything its all about who helps you with what you want. Shary Raske really pointed out all the thing I needed to select the right hot tub for me and my family. The delivery team called in advance to let us know they had our hot tub and …

read more
via Google
Race Roberson

The staff at Great Atlantic were very responsive to our pool control panel replacement. They gave us pre-appointment and pre-installation calls. We always knew the status of repair. I would recommend them to any pool owners.

via Google
Sanchez

Rescheduled an appointment for me, and they performed all the work while I was at work myself. The technician called me after diagnostics, and then performed the work after quoting the price immediately. Definitely will use them again in …

read more
via Google
Beth DeSadier

Each time a tech has had to come to my house for some repairs on my pool they have always been friendly and very patient with all my questions. They have also provided some recommendations and guidance. I am very new to having to take care …

read more
via Google
Dave Catoe

Excellent service and information from Jason and Steve. Hot Spring spas are a great product and Great Atlantic is a great company to deal with.

via Google
Anonymous

Wonderful service from Jason and Steve. Hot Springs is an excellent product and I have zero regrets purchasing from Great Atlantic

Sam Casteen

We had a great experience purchasing from Great Atlantic Hot Tubs, Pool’s and Sauna’s. We are a first time hot tub purchaser and Jason provided great customer service was very helpful in answering all our questions.

via Google
Jimmy Hall

Stacey Gordon my service rep contact. She was supper helpful in setting up my service call for our Hot Tub. Highly recommend asking for her when you need service. She even offered free advice on a few things to check before making my …

read more
via Google
Salma Rodriguez

Great tub; great team. Albeit a few early scheduling issues but they came through.

via Google
CAROL CONAWAY

Jason and Stephen were very helpful when I went in to ask about an issue I was having with my hot tub.

via Google
Michael Conn

On time did a great job were very efficient

via Google
woody ball

Excellent service and very professional.

via Google
Angela Brandal

Shari and Jason have been very helpful and knowledgeable in the purchase of our very first Hot Springs hot tub. We look forward to it’s delivery and relaxing in it!

via Google
Shane Harlacher

Good service. Got my problem fixed quickly and efficiently.

via Google
Marty Ferenc

They always do a great job & usually have everything possibly needed with them, which saves another trip! Has been great service

via Google
Moira JL

Great atlantic was referred to us through our home warranty to work on our pool pump and heater. They were extremely professional, curteouco, timely, and communicative. Highly recommend 👍

via Google
Kerry Gwinn

So far service has been excellent. Tub should arrive in 8 weeks

via Google
Mike Crosby

Our leak was repaired quickly. Thank you Trent for a great job!

via Google
dave moochler

Staff was friendly and knowledgeable, delivery went smooth.

via Google
Kent Ewing

great choices, good installation, not too good at follow up for possible additional features like the outside TV or audio system.

via Google
Shane Sugden

Jason Strom was a great sales associate at Great Atlantic. He helped us resolve our issue and made up for it with fantastic customer service.

via Google
william cotten

Great experience, very knowledgeable. Looking forward to many years of use.

via Google
Stevens, Donna and Jayson

Absolutely, we appreciate all you do for us. We are currently in Key West and know we're in good hands with you guys

Brian Roberts

Incredibly competent and nice people. Harry, Ray and Dave are excellent and Stephen and Diana couldn't be more professional or helpful.

Response from business owner

Thank you Brian for the kinds works. We are so proud our team. Keep on soaking !

via Google
R W

Top notch across the board! Starting with Kristen, what a pro...she represents the sales team EPIC-ally! Delivery was tee-d up perfectly by Shawna, and both Harry and Ray did a superb job getting the tub off the truck and placed/connected. …

read more
Response from business owner

Thanks Robert ! It is truly a team effort at Great Atlantic and we area so happy you are a new customer relaxing in your new Hot Spring Spa.

via Google
omar khalid

Outstanding service by Maria, it is so rare to find a good employees who goes beyond their ways to help out customers to find the best products for them. Maria at Great Atlantic Hot Tubs did an excellent job helping me out, her personality …

read more
via Google
Joseph Esposito

I had a great experience with Great Atlantic. Dave was awesome to work with. He was very helpful and informative throughout the whole process. Additionally, Harry and Ray did a great job with the installation.

Response from business owner

Thanks Joseph. We appreciate the kind words about our amazing team members.

via Google
Kenny Sause

Great Atlantic is the best place to go for any hot tub needs. The staff is very helpful and knowledgeable. Maria is always eager to lend a hand with my spa care and goes above and beyond to get my spa where it need to be! Thank you!

Response from business owner

Thank you Kenny. Our water lab crew is the best because of customers like you. They only want the best results for your hot tub water care.

via Google
Sonny Marini

Did a good job moving my hot tub so I could replace a paved deck. Easy to schedule and arrived as scheduled. Moved it out and back with no issues.

via Google
Thomas Gillikin

Excellent service. Please post Merchandise prices on the shelf.

via Google
Eric J

Very well , on time and professional really great service

Salvadore Costa

Technician arrived on time, did a thorough check of the hot tub, wiped it down, balanced the water and cleaned the cover. Showed me how to maintain the tub and treated me like a valued customer. I highly recommend Great Atlantic Hot Tubs …

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Response from business owner

Customer love our valet techs. We do the cleaning, you do the relaxing. Thanks !

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Bill Hern

The representative was on-time,efficient and thorough. We're very pleased.

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Jason S

My wife and I purchased our first Hot Tub from Great Atlantic, the Salesperson Stephen helped us choose our tub and we couldn't be happier with the customer service we recieved.

Thank you Stephen and Great Atlantic for a wonderful …

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Holly Lisi

Jason- excellent to talk to! He was helpful and took his time explaining everything to us! He was not pushy. We went back twice and purchased from him! AND a SHOUT OUT to Harry and RAY- EXCELLENT JOB ON THE DELIVERY. Those are two hard …

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Response from business owner

Thank you Holly ! Jason is a great sales team member for Great Atlantic. Customers are asking for him by name.

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William Lipsett

Had to get the biggest SPA and had to have it delivered in the middle of a backyard renovation. The company went above and beyond to meet my needs. Install was precise, meaning within inches of pillars and overhead lighting. Outstanding …

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Response from business owner

Thanks William. We pre-site our customer's locations to make certain we deliver your new hot tub right the first time.

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Terry Kristin

Bought my first salt water hot tub for my birthday this year! Great customer service. I brought a sample of water in to make sure it was good. Responsive to my questions and always checking in with me to make sure I am enjoying my spa. Love…

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R Dymond

My experience with Great Atlantic has been awesome. From purchasing the spa to delivery and installation to questions after set up, they have been extremely helpful, professional, and a pleasure to work with. I highly recommend them if you’…

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James Scott

Wonderful service & we love our hot tub. Great delivery team. 5 stars.

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Rob Helgeson

We have purchased two hot tubs from here, the first one is still going strong at our old house. The new one we purchased recently has been awesome, Stephen was a great help when it came to fitting our needs vs. our wants. The service team …

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Nancy Parker

My entire experience was outstanding! My salesperson Stephen set me up with the perfect hot tub and shared the pros and cons of saltwater vs. regular and got the tub I wanted for a fair price. Shawna worked with my schedule to make sure the…

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Kay Loebel

This company is the best. Stephen helped me choose the best spa for my needs, and was very responsive to all my follow up questions on the WiFi set up. Shawna the delivery coordinator was awesome to work with. The delivery crew were …

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Kay Loebel

I highly recommend Great Atlantic Hot Tubs, Pools & Saunas of Virginia Beach. I called them to help me set up my hot tub for the first time by myself, and provide me instructions on how to maintain it. Erika was awesome, she typed up all …

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Anthony Suchy

My wife and I purchased our hot tub from Great Atlantic in 2006. It was a very positive experience. We had our first water leak in the hot tub in 2017. The water leak was an easy prompt fix by Great Atlantic. The technician, Dave, was …

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Vergil Wilson

Everyone was so kind and courteous; the sales person (Sandie Hill), the two delivery men. The delivery men gave me information about my spa that I was not aware of. I had own a spa before and things change. They were all helpful at Great …

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De'Anna Workman

Stopped in this place to look at options and possibly purchase something small. My husband and I were impressed with the level of knowledge the floor salesman had. He told us all about the differences between hot tub systems, how they work…

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Keoni Mendenhall

Since there is no 4.5 stars we gave it a 5. As an anniversary gift to ourselves we purchased a hot tub through Great Atlantic. The sales person we worked with was VERY informative and well educated in all their products details. There was …

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Chris M

I recently purchased a Vanguard Hot Spring spa and the family can't get in it enough times a day. The staff (James) was very helpful and took the time to go through all the different models and features. Never did I feel as though I was …

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Kevin Oconnor

Bought a spa from Great Atlantic. Very knowledgeable sales staff and service group. Recently had service done for a replacement cover. The service team sent were top notch. Ashley did a great job coordinating my replacement parts and …

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Jason Rossman

So far everything has been great working with Great Atlantic. My wife and I have been working with Megan and she has been great. She has always returned my calls and emails promptly and she is very Knowledgeable when it comes to hot tubs. …

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Eric Palacioz

I have been the owner of a personal spa for about 7 years. I usually went to the closest dealer to get supplies and advice. Recently we decided to get a new spa as we upgraded our deck and by chance came upon an ad from Great Atlantic. …

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1900 George Washington Memorial Hwy
Yorktown, VA 23693
From 50 reviews
Dave Harlan

Excellent showroom service and product offering. When I had questions about the difference between tub models, Shary offered me a test dip by providing a new swim trunk (which was mine to keep at no cost or obligation). That very much …

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Joanna Johnson

Jason Strom was professional and knowledgeable, a great help in assisting us in our selection of a new hot tub. An overall pleasant experience purchasing our new Sovereign!

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danno1981

This recent purchase of the HotSprings Envoy Hot Tub, with a salt system, is a continuation of our belief in that HotSprings makes a great hot tub and one that lasts. We have used our others in a less favorable climate and season round, and…

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Bill Fitzgerald

wonderful

great folks to work with

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Mark Nelson

I check in for a monthly water check. Keeps me on top of the water maintenance for the jucuzzi

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Myron Schanck

The best place to get your hot tub and all your supplies too!

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David Cheslak

No pressure. Outstanding knowledge. Reasonable price. Delivery took a lot longer than we expected but the delivery and set up personnel were super.

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Bubba D

Outstanding product and experience with the Great Atlantic team.

I purchased a Hot Springs through their Military sales program. I got a great deal on a great spa! The whole sales staff was knowledgable and very helpful from the beginning …

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maloofpb1

I purchased a hot tub from Great Atlantic. I would do it all over again if needed. They have a great mom and pop feel and if you need anything you really feel like you are getting personalized service! The Yorktown location is convenient …

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Response from business owner

Thank you for the kinds words. We are very proud of our Yorktown team. They always get great comments from our customers, like yours.

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Bonnie Reed

Great experience in spa buying Jason was fantastic and very helpful to make sure I had everything I would need. On Delivery day Harry and Ray made quick work of setting up my hot tub exactly where I wanted it and made sure I knew what to do…

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Response from business owner

Thank you Bonnie for the great review. We are so happy Jason has joined our professional sales team.

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Julia McTeer Ward

Purchasing my hot tub from this store was a pleasant experience. Sandie was extremely knowledgeable and was able to answer all my questions and put all my fears to bed. Delivery was seamless. Harry and Ray called to let me know what time …

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Kim Hobert

This business really knows good customer service, they made the hot tub buying experience fantastic! We purchased the tub at the NEX, and they walked me through the process, and where to go. Sandie was always available or very quick to …

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Tammy C

Miss Sandie was wonderful helping us buy our new hot tub. We were able to use our NEX for the purchase which saved us $$. As a new tub owner she has helped us learn how to maintain our tub and we look forward to enjoying it this winter! We …

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Bruce Mason

Sandy is super knowledgeable and helpful. Highly recommend talking to her before making a decision about purchasing a spa.

Response from business owner

Thanks Bruce. Sandie has been "Wowing" customers with great advice for many years here at Great Atlantic. We are glad you are one of them!

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Shireen Bianchi-Jones

Quarterly service done by Dave Ray! Very informative for us as new spa owners! Very thorough.

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Bert Plemmons

We purchased an Envoy and it has performed beautifully for over six months so far with a minimal amount of attention. The ACE salt system makes this possible and virtually eliminates the need to baby sit the water or be a chemist to keep it…

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Mary B

Great Atlantic has been wonderful since purchasing a Salt water hot tub in Feb 2017. Sandy has been the person I have worked with since my purchase; she goes out of her way to make sure I am happy with my spa! I bought at the Hampton Home …

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Pamela Burgos

I love the endless pool. We get in it everyday even if only for a few minutes. Sandy was our sales rep and she was and still is amazing. I call often with questions because I am still learning and she never hesitates to spend time with me. …

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Susan Sander

The service that I have received from Sandie is excellent. Every time I come in for spa chemicals or to get my water tested, she is always so friendly and knowledgeable. Besides the wonderful customer service, the prices of their spa …

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Christie Davis

I have been a customer of Great Atlantic Hot Tubs for over 5 years and I have purchased 2 hot tubs and would recommend them for all of your hot tub, pool and spa needs. Sandie is very helpful with all aspects from sales to helping you …

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Michael Sorrentino

We purchased a spa from Sandie several years ago. From the sale on our experience has been awesome. It's a pleasure seeing her with our water sample and cheerful personality. We have referred other friends that have also had a wonderful …

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Walrus Ellis

I have been a Great Atlantic customer for many years and the people, service and products have always been exceptional. Recently, our Hot Springs tub needed some repairs and afterwards I realized I needed to give a shout out for two very …

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Christian S

We purchased a spa from Sandie at the Yorktown location. She was very knowledgeable and extremely nice! She made this buying experience very easy.

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Joseph Gordon

We purchased our Hot Springs Spa three months ago to replace our 18 year old hot tub. The price was right, and the salespeople very helpful. We were informed of a military only program, where we purchased our tub through the Navy Exchange …

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Donna Davenport

Sandie was awesome helping us choose the right hot tub! Delivery and set up went flawlessly. We look forward to many years of relaxation!

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Brisaac B

So I bought a Sauna about a year ago from Sandy at Great Atlantic! What a difference it has made in my life. She was helpful, kind, corteous, and made me feel that I was getting a great deal with great value! I get in everyday for between …

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Patric Graham

We bought our hot tub from here and we love it!!! Very knowledgeable staff and friendly. No pressure when we were shopping. Will for sure recommend Great Atlantic if you are looking for a new hot tub.

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Mind Games Magic

Fantastic service and selection. Sandi walked us thru entire process and was there any time we had a question or issue with being a new spa owner. Installation orocess was flawless.

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Floyd Modispaw

Great and awesome experience. Smooth transaction. Very satisfied, Sandie in yorktown was very informative and helpful and buying our hot tub. Thanks for everything

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Andrew Holland

Great service in Yorktown! Made a mistake buying elsewhere few years ago but made up for it with my latest purchase. Also by using the military STAR card, received additional savings, no tax, and rebate. Great deal all around.

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Chris L

The delivery process took longer than expected, and I'm not sure if the photos helped the delivery guys or not, but when the tub came, it was installed professionally. Mike and Ian took the time to explain all the features and additives to …

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jon salz

I am a new home owner in the area and was overwhelmed with advertisements (as I am sure every home owner has been through). I was unsure of what to do with my new jacuzzi when it came to maintenance and normal upkeep. With all this "junk" …

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DEBBIE SCHINKEL

Great Atlantic in Yorktown, VA is a great place to buy your hot tub or spa. Sandy is wonderful and when we need supplies, we try to make sure we go when she is there. Their $10 Tuesday is a great way to save $$$ on supplies! And if you are …

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Connie Motley

We bought our Hot Springs Envoy from Great Atlantic through Sandie back in 2005 . This was an anniversary gift for my husband and the delivery/installation went as planned. He was truly surprised! Recently, the heater stopped working. With …

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Charlene Moore

Bought from Yorktown Store. Sandie was very helpful with the purchase process and was easy to work with. The hot tub arrived today and is currently being filled. Electrician will be here tomorrow so very excited.

Mike Williams was terrific…

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Lettie MacCleery

I can't say enough about the quality of products at Great Atlantic. I have had a spa (Sovereign) for 13 years. Sandi has been the best support for all those years. The spa is in excellent shape. I've had very little service necessary, but …

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Dean Eisenhauer

Thanks Great Atlantic of Yorktown. Sandie, thank you for all your help in choosing the correct hot tub for us. Thanks also for explaining how to use the military benefits. Erika , you were a great help with scheduling delivery. The two …

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Lisa Shivers

We have had so much fun enjoying our new hot tub from Great Atlantic Hot Tubs, Pools & Saunas! We had 25 family members, and school friends, for the Thanksgiving holiday and the hot tub was enjoyed by all. Everyone at Great Atlantic (Sandy…

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Catherine Shelton

We have been going to Great Atlantic in Yorktown since Sandy sold us our first hot tub in 2005. Exceptional service! Highly recommend over any other! Sandy is very knowledgeable and a joy to work with! Don't waste your time anywhere else.

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William Bailey

Great customer service at the store. They were/are very helpful with explaining the different tubs as well as water maintenance. My only disappointment was with they're delivery service. They quoted me a time and I rented a crane for that …

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Gail Beagle

We purchased our Tiger River hot tub about 12 years ago because of the product and the excellent customer service that we witnessed while in the Yorktown showroom. Sandie is just as friendly and helpful today as she was before the sale. She…

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Large Puppy

We purchased a small Spa, a massage chair and a Saber Grill from Sandie at Great Atlantic during the Hampton Coliseum Home show back in February. We are very happy with all three. The Spa & massage chair were impulse purchases whereas I had…

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Susan Kuykendall

Our purchase and service experience has been very nice. Sandi was wonderful to work with and has been extremely patient, and knowledgeable, trying to teach me how to maintain, test, add the correct amount of chemicals. Although my steps …

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Renee Auby

This was a great purchase with kid friendly staff. They encouraged us to try out the hot tubs and the kids of course had to try each one while I was doing the paperwork. After a hard day of work there is nothing better than to soak in my …

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Mark Irwin

My wife and I purchased our Hot Springs Hot Spot tub about a month ago. Since then their have been very few nights we have not enjoyed our tub. The people were very nice, helpful and quick to answer questions. The delivery guys were very …

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David Van Dyke

My Envoy spa was delivered two weeks ago. I knew I'd go with Hot Spring again since my first Spa, the Sovereign, is still going strong at our old home in Pittsburgh after 21 years! Sandie at Great Atlantic was helpful, knowledgeable and a …

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Andrew Glenn

From Sandie on the sales team to Derrick and Jason on the delivery team, everyone did a great job to ensure we had a great experience. Our Relay hot tub was delivered on time and was up and running for the holiday season. We would highly …

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Steve Newman

We have a Tiger River Bengal that we purchased from Great Atlantic in 2004. They were great and we have referred several others to them since then. We have purchased all supplies and parts from them for the spa and have had very few issues…

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Bob Schlie

I've been telling my wife "No" for the last 26 years and I finally caved and said "yes". We are so glad we visited Great Atlantic Spas. They had a great selection and Sandie was very helpful with the selection process. They carry "Hot …

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Amy Bright

We had an excellent experience with Sandie on our new hot tub purchase. She explained the whole chemical and filter discussion with her helpful and simple descriptions. She let us ask questions and was never impatient or dismissive with her…

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