Not only are the staff members very knowledgeable and helpful, they call you by name when you come in and remember what is going on in your life. Unusual these days.
On: Yelp, 10/31/2014
Comment: Great quality spas, knowledgeable and friendly sales staff and service with a smile. Love this place!!
On: Google, 10/29/2014
Comment: I purchased a 2008 Prodigy spa that has functioned flawlessly for 41/2 years; however, it developed a defect that fortunately Watkins agreed to remedy. I began the process all wrong by contacting Watkins directly. They were polite but not as understanding as I felt was warranted;so, I contacted Great Atlantic and was connected with their warranty/service department. Rebecca and Ashley asked me to email photos and my rationale for them to pass along to the main warranty...
On: Yelp, 11/10/2014
Comment: Had great customer service. When Virginia Beach didn't pickup the old hot tub, James came by on a Friday night and picked up the hot tub. We have purchased a pool and 2 hot tubs and would go back to Great Atlantic again and again.
Our Salesperson took time to figure out which spa works best for us. He then went out of his way to visit our home to make sure we got the chemicals right after it was delivered.
On: Yelp, 08/30/2014
Comment: We have been looking for a hot tub for over a year and after all of our research we found the Hot Springs hot tub would be the best for us. We contacted Great Atlantic and set up a time to meet with the sales person and went in to see the model we thought we might like. They have a very impressive show room and our sales man took us on a tour so we could see all the tubs. James was very knowledgeable and informative. We could not be more happy with our experience from start to...
On: Google, 11/05/2014
Comment: We just bought a new hot tub from Great Atlantic and had a great experience. We worked with James who allowed us to come in after hours and sit in a variety of different hot tubs to make sure we picked the one that was best for our family. James recommended a great contractor and electrician and the process from start to finish was smooth and easy. We are now enjoying our hot tub on a regular basis and highly recommend Great Atlantic.
We thought we had found the right spa before we stopped by Great Atlantic and spoke with Hal. The quality of the Caspian is superior to the other spa brand we were prepared to buy and both were priced the same. Needless to say – we found the right spa at Great Atlantic!
Comment: We love our hot tub. In 31 years of marriage, we have not purchased anything better. It is perfect for relaxing, feeling healthy and best of all...it gives us a place to communicate without distractions. The salt water is practically maintenance free. Everyone should have one!
Tom and Lesia purchased a Vanguard with the ACE Salt Water Sanitizing system.
Wish we would have purchased our Hot Spring spa 5 years ago. It has turned out to be everything we had hoped it would be. We enjoy relaxing in the spa everyday. It has just been great!
On: Yelp, 09/24/2014
Comment: My wife and I purchased our 1st hot tub with Great Atlantic 13 years ago. We now have purchased our 2nd hot tub through them and we can only say that our experience has been exceptional beyond belief. Our first install was easy. Just set it on the concrete pad and GO! What a great product! We purchased the Souverign Tub then and it was an awesome product. We say that in past tense. A tornado destroyed it in July. Otherwise that tub would have just kept on and on and on. Our...
On: Yelp, 08/30/2014
Comment: I recently had service done on my Tiger River hot tub and the service man Barry was amazing! I had so many questions and he took the time to answer them all and helped show me how to take care of my tub in a much easier way than I had been doing. I was skeptical about calling them because of other reviews listed but I am so hsppy I did. Thank you Barry and Great Atlantic!
Having purchased 2 new hot tubs from Great Atlantic I wanted to express my gratitude towards your product and staff at your Yorktown location. Sandie is my salesperson. She was instrumental in my decision to purchase another Hot Spring product. Her knowledge and helpfulness was tremendous. I did look at other manufacturers and honestly was treated like a friend at your store. The product can sell itself on its own merits but to have people like Sandie and Brian truly made my choice easy. The service at the end of the sale means a...
Wanted to drop you a line about Barry’s recent visit. After all of the parts finally arrived, Barry was able to get it (media player) installed yesterday. Barry has now been to my home a few times. I have to tell you that he is one of the most thorough and knowledgeable technicians I have ever met! His professionalism and more importantly his “people friendly” persona are second to none!
Each time he has been here, he has taken the time to methodically explain everything to me. In addition, he always takes the time to explain...
My wife and I recently purchased a Finnleo Traditional Sauna and a Hot Springs Spa from Great Atlantic in Virginia Beach. From the start of this process to its finish we received outstanding customer service from Hal Wardell. I normally would not take the time to offer my opinion regarding customer service and product quality, but in this case I simply have to!
Purchasing a Sauna and a Spa is something that requires a lot of thought and planning. Hal made this not only a pleasant experience but an educational one. He...
On: Yelp, 10/02/2014
Comment: We unexpectedly stopped at Great Atlantic Spas on our way home from vacation to buy some spa supplies. What a wonderful experience! They have a great selection of supplies in stock including some of the latest spa technology. The showroom has a wide variety of spas and saunas in stock. The sales person was friendly and knowledgable. She spent a lot of time helping us choose the right product. The prices are extremely reasonable. I would definitely recommend Great Atlantic Spas to...
A Great Atlantic and Hot Spring Spa Customer For Life. I already owned a spa from the manufacturer of Hot Spring Spas. When I decided to replace my existing spa by moving it from my primary home to my rental property, I knew I wanted the best spa made, so I purchased the Grandee with the Ace system. Hal came out to do backyard consultation to finalize my selection. He noticed a blemish on my current spa. I just wanted the blemish to be repaired and I would be happy. Hal took it upon himself to inquire with the manufacturer about the...
I love my (Great Atlantic) Spa. If you ever need help to sell one, have your customer call me and I’ll sell it for you!
On: Yelp, 09/08/2014
Comment: We compared prices for hot tubs and got the best deal at Great Atlantic. They will come to your home afterwards to explain usage, and there were no problems at all. Our spa is a small one (designed for 4 persons) and works well for my wife and myself--big enough to stretch out in but not so large that we feel it is using up unnecessary space, electricity, chemicals, etc. If you do look into their spas, we have one suggestion: watch for hot tubs that they have on sale. The first...
On: Google, 10/12/2014
Comment: Great Atlantic has a quality customer service team which made the whole process that much better. They truly took the time to listen to our needs and educate us on what was available. We were also able to use our military discount!
I just wanted to drop you a line and let you know how much I have enjoyed shopping at Great Atlantic in Yorktown. I found Brian and Sandie to be polite, knowledgeable and friendly. Your store has the best spa floor display in the area and I have been everywhere. From when I shopped around you clearly have the highest quality spas.
With that and the “no pressure” atmosphere, I’m not shopping anywhere else. The professional but “down home” feeling I always get when I stop-in keeps me coming back again and again. It’s unusual in...
On: Google, 08/13/2014
Comment: Awesome experience buying my new Sundance Spa from these guys. Steve was so knowledgeable in all the spas and their features. He did an excellent job of explaining all the models to us (and they have a number of them on the floor) and then let us make our decision. Also offered to come to the house to go over everything after it was installed. Had the crew at Great Atlantic remove the old falling apart spa and in less than 20 minutes it was gone. Also used their recommended...
I come here for my water analysis, because I always get good advice from someone who knows his business and makes it easy to understand.
On: Yelp, 10/25/2014
Comment: We had a great experience researching and eventually purchasing our Hot Springs Flair hot tub with Great Atlantic Spas. Great Atlantic actually sent a representative (Steve) out to our house to survey our deck and discuss different makes and models. Once we narrowed our choices, we made an appointment for a wet test with the whole family at the Witchduck store. Steve made sure several of our options were filled and ready to test. Once we made our decision and placed our order,...
On: Yelp, 10/28/2014
Comment: We had a great buying experience. Tested out many different hot tubs, until we found the one we loved. The hot tub delivery went well. They were able to maneuver the hot tub into the desired place. The technician explained the set up procedure, which was simple. All in all, a good experience.